LOB Job Description:
This resource should to have 3-5 years of technology/customer service experience. They will be responsible for providing support for a wide swath of Bank lines of business including, Consumer, Banking, GWIM and US Trust clients; along with these group’s Middle and Back Office Technology teams. This support includes but is not limited to: end to end resolution of incidents within the ITSM framework, managing the software deployment life cycle, provisioning hardware requests (maintaining loaner device pools), assisting in maintaining the fluid assignment of incidents in the ticket management queue, and helping with campus moves (as required). The resource is expected to have excellent technical troubleshooting skills with the Windows OS platform, be flexible with working hours, and have excellent verbal and writing skills.
Excellent technical skill troubleshooting Windows OS platforms and Window Office Suite (2010/2013). Familiarity with Market Data applications, mobile device (iOS/Android/Blackberry) troubleshooting. The hire must be detail orientated and posses excellent written and verbal communication skills.
Experience supporting trading floors preferred, but not required familiarity with Mac OS X a plus
Supports Trading functions of Wealth and Investment Management, GTS and GCIB. Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing personal computer equipment and software under moderate supervision. Resolves more complex issues. Consults with end users to determine optimal configuration of equipment and applications. Installs new hardware, software, and maintains existing hardware. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions. Uses and applies basic technical principles, concepts and techniques. Typically 3-5 years of IT experience.
Shift:1st shift (United States of America)
Hours Per Week:40
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