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Analyst I - Apps Prog

Hyderabad, India

Job Description:


Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.

Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.

* BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.

Process Overview

Enterprise Technology Infrastructure (Enterprise TI) provides end-to-end technology solutions for Enterprise TI applications including Chief Administrative Officer (CAO), COREIT, Corporate Audit and GT&O Business Technology, Corporate Treasury, Enterprise Credit Risk, Finance Technology, GIS Cyber Security Technology, Global Human Resources, Global Markets Risk, Global Risk Analytics, GRT, Internal, Legal, Model Risk,  Platforms and Tools.

Enterprise TI is engaged in over 800+ applications and across the complete spectrum of Application Development and Production Support. GBAMT’s type of work and services include architecture, design, development, change management, implementation and support using a wide range of technologies. Enterprise TI India team provides extensive support & deployment of these applications by adapting the ITIL processes.

Job Description

The Production Support Engineer is responsible for ensuring availability and reliability of assigned production applications within a line of business (LOBs) supported by ECTO APS. To perform this function, he / she will perform daily tasks assigned by the Production Support Lead.


  • Provide Subject Matter Expertise for support of assigned ETL applications
  • User and batch job issue resolution
  • Create support documentation and updating existing documentation
  • Investigation of root cause analysis and irreversible corrective action
  • Work closely with Business Partners and Development team
  • Hands on support of the applications
  • Disaster recovery test coordination, preparation and execution
  • Change request management
  • Monitoring of daily batch processing
  • Initial troubleshooting and triage of production incidents


Education: B.E. / B. Tech/M.E. /M. Tech/B.Sc./M.Sc./BCA/MCA (prefer IT/CS specialization)

Certifications, If Any: Not Mandatory

Experience Range: 4 - 6 years

Mandatory skills:

  • Experience in ETL Informatica
  • Experience in Oracle and other databases
  • Familiar with any Job Scheduling tool
  • Experience in UNIX

Desired skills:

  • Disaster recovery test coordination, preparation and execution
  • Change request management
  • Good to have exposure on Exadata database

Work Timings: Rotational Shift (07:30 a.m. to 04:30 p.m. / 11:30 a.m. to 08:30 p.m.)

Job Location: Gurugram

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Full time


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Street Address

Primary Location:
Hitec City, Madhapur, Hyderabad, 500081