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Senior Business Control Specialist

Charlotte, North Carolina

Job Description:

Job Description

 Responsibilities include:

•         Monitoring and Executing incoming ORCIT change requests and validating outcomes; includes ORCIT data entry

•         Partnering and leading discussions with Technology Infrastructure (TI) Risk Leads and Process Risk and Control (PRC) content owners to evaluate process and control effectiveness at ensure compliance with laws, rules, regulations, policies, and standards

•         Partnering with Resiliency, Business Operations and Controls (RBOC) team to address PRC challenges and changes

•         Facilitating monthly PRC forum to provide updates and enable discussions with TI stakeholders

•         Creating and reviewing the monthly TI Process Health Dashboard

•         Contributing to the Global Technology & Operations (GT&O) Quarterly Risk ID and annual Risk and Control Self-Assessment (RCSA)

•         Acting as the champion for key Risk and Process Management initiatives and ongoing process improvements related to PRC governance and management

Job Requirements / Skills:

•        Strong working knowledge with the Enterprise Operational Risk Management Policy, Internal Operational Loss Data Standard and Quality Assurance Program Standard

  • Strong influencing and interpersonal skills to interact in team and enterprise environment

•         Strong knowledge with the Excellent written and verbal communication skills including documentation of findings and recommendations

•         Strong analytical / problem solving / process design skills

•         Technical aptitude

•         Act with speed, while keeping attention to detail and accuracy

•         Flexibility and ability to effectively work in a changing environment

•         Ability to simplify analysis and complex information into succinct executive-level presentations

•         MS Office Proficiency (Excel, PowerPoint, Word)

•         Risk Management and Issue Mitigation knowledge

•         Ability to effectively manage multiple, competing priorities and prioritize to meet deadlines

•         Knowledge of ITIL and COBIT Frameworks

•         Knowledge of Laws Rules and Regulations applicable to business processes

Technology Infrastructure Organization:

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world
  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully
  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Provide analytical support in executing internal control discipline and operational excellence within a LOB/ECF. Gather and organize data in order to monitor and test the effectiveness of key controls and status of mitigation and action plans. Prepare documentation for the tracking, monitoring, and escalation of risk related issues to management. Acts as an ambassador of the risk culture. Incumbents typically have over 5+ years of risk management and/or LOB/ECF experience. May manage staff.


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: No


Talent Acquisition Contact:

Referral Bonus:

Street Address

Primary Location:
901 W Trade St, NC, Charlotte, 28255