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Production Services Lead

Plano, Texas

Job Description:

**Candidates requiring current or future visa sponsorship will not be considered for this position**

**This role is located in Plano, Texas only. It is not open to telecommuting or remote arrangements**

The Production Services Lead will be responsible for ensuring availability and reliability of applications within a line of business (LOBs). Candidate must be a self-starter, motivated, innovative, providing technical solutions and be flexible in work hours. The will also be responsible for the following tasks/activities:

  • Triage incident resolution by working with stakeholders
  •   Update, track, report & maintain incident status.
  • Ability to solve production down situations under tight SLA deadlines. Root cause and problem resolution follow-up
  • Excellent spoken and written English complete with clear oral communication skills.
  • Initiate incident resolution & prioritization
  • Soft Skills: Must be a Team player, and Demonstrate ability to communicate effectively with both technical and non-technical individuals
  • Ability to deal with complex information, processes and relationships to derive a simple solution.  
  • Experience with automation and simplification of tasks
  • Maintaining Playbooks
  • Documentation & Operating procedures
  • Familiarity with SDM Tools (Jira, BitBucket, Ansible, etc.)
  • Update, track, report & maintain incident status.
  • Ability to solve production down situations under tight SLA deadlines. Root cause and problem resolution follow-up
  • Excellent spoken and written English complete with clear oral communication skills.
  •   Initiate incident resolution & prioritization
  • Soft Skills: Must be a Team player, and Demonstrate ability to communicate effectively with both technical and non-technical individuals
  • Ability to deal with complex information, processes and relationships to derive a simple solution.  
  • Experience with automation and simplification of tasks
  • Maintaining Playbooks
  • Documentation & Operating procedures
  • Familiarity with SDM Tools (Jira, BitBucket, Ansible, etc.)

Required Skills:

  • 5+ year of IT experience in production support.
  • Working experience in the following technologies:
  • .NET, Java
  • SQL Server (Mostly) + Oracle.
  • Autosys, Unix
  • Informatica-ETL
  • IIS/Internet Information Server V7.x+

Desired Skills:

  • Apache, Tomcat - For application restarts
  • Mulesoft - For application restarts
  • Understanding APIs, Integration concepts
  • Understanding security access models
  • Understanding of Big Data/Hadoop

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-20010005

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Referral Bonus:

Check out the Plano office

Located a short distance from Legacy Town Center, we shop at open-air markets, take the family to the Crayola Experience and enjoy the 800 acres of outdoor beauty at Oak Point Park preserve.

Street-level photo looking up at Bank of America tower

Street Address

Primary Location:
7105 CORPORATE DR, TX, Plano, 75024