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Complex Client Solutions Specialist

New York, New York;

Job Description:

CashPro® is BofA’s flagship digital platform, supporting processing of payments globally for 35k clients and 486k users across 175 countries. Greenwich Associates ranks BofA the second largest digital banking provider in the world. The Digital Channels organization, part of the larger Global Transaction Services division, oversees the development and execution of comprehensive strategies supporting all Treasury services accessible via CashPro’s multiple channels (online, mobile, file to file, and API connectivity).

As part of its CashPro Digital offering, BofA has a Team of Specialists who work directly with clients on how they use CashPro online but also ERP/TWS connectivity and APIs.  These CashPro Specialists advise clients on how to use CashPro and digitize their Treasury function.

  • Complex Client Solutions Specialists provide subject matter expertise in technology infrastructure (IT, ERP, TMS, Intranet, Data centers) and Bank of America’s CashPro supporting clients across all LOBs with the goal of supporting complex client opportunities in Treasury Services, improving client satisfaction, and driving efficiency in partnership with the client team.

Job Description:

  • Accelerate revenue generation by providing advanced subject matter expertise in Presale, On-boarding, and Optimization phases of the client experience with Treasury Services:
  • Engage both prospective and existing clients in the following manner:
  • Advise on industry best practices, emerging trends and how leaders can transform their Treasury function through integration, APIs and best practices
  • Conduct digital engagements in order to more effectively on-board new clients and optimize the experience for existing clients
  • Provide technical expertise for various file import/export capabilities and APIs via CashPro
  • Educate clients on how to mitigate fraud, by sharing Security Best Practices in all engagements
  • Lead continuing education to clients and client teams on industry digital enhancements and product capabilities
  • Participate in Product planning sessions and enhancement roadmap discussions by providing voice of the client feedback.  Bring unique experiences and knowledge to the discussion.

REQUIRED SKILLS

  • Bachelor’s degree
  • Able to clearly communicate and influence clients and business partners and maintain strong relationships
  • Provides industry-leading advice and counsel to clients and teammates to drive a superior client experience
  • Demonstrates advanced knowledge of Bank of America operating platforms, products and capabilities
  • Demonstrates deep and broad Treasury acumen: ERP, TMS, Treasury Product Knowledge; Treasury Operations, or Service & Fulfillment Knowledge
  • Maintains unwavering focus on delighting the client, demonstrates a strong sense of urgency with a dedication and passion for exceeding client expectations
  • Possess the specialized knowledge and skills essential to address key job challenges, solving problems and otherwise performing the technical trouble shooting of the job with a high level of competence
  • Proficiently identifies and manages risk from both the Firm’s perspective and, equally as important, the clients’ perspective
  • Is passionately curious – motivated by understanding client relationships, areas for growth, efficiencies and making practical, meaningful suggestions to simplify and improve 
  • Acts courageously; innate comfort in challenging status quo, debating issues that negatively impact client experience and shareholder value
  • Demonstrates accountability end-to-end, irrespective of issue, ability to coach/mentor junior associates and work independently
  • Understands bank network and effective business partnering
  • Ability to travel = 25% of the time

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-20008660

Manages People: No

Travel: Yes, 25% of the time

Manager:

Talent Acquisition Contact:

Referral Bonus: