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Site Reliability Engineer

Newark, Delaware;

Job Description:

Resource will be responsible for the following:
 Drive formulation and implementation of “never down” strategy aimed at identifying opportunities to improve overall stability and resiliency of critical business functions and applications. Partner with infrastructure and application development teams to implement enhancements.
 Ensure the design and development of new capabilities incorporate best practices aimed at ensuring such capabilities are highly resilient and stable.
 Partner with production support, infrastructure and application teams to review disaster and contingency capabilities for all critical business functions, applications and individual components. Identify opportunities to optimize such capabilities, specifically recovery time and recovery point objectives, and partner with appropriate teams to implement such enhancements.
 Ensure the design and development of new capabilities incorporate best practices aimed at ensuring optimal recovery time and point objectives can be achieved. Partner with production support, infrastructure and development organizations to ensure robust disaster recovery and contingency plans and capabilities are implemented and operationalized.
 Apply extensive technical experience and skill set to drive the triaging of complex, high impact Production incidents to quickly restore service. Partner with application and product managers to identify root cause and actions to correct complex, high impact Production problems. Also, work with those teams to identify other opportunities to improve overall Production stability, including actions to mitigate the reoccurrence of any problem as well as opportunities to improve overall monitoring.
 Socialize best practice design patterns for highly available and resilient applications with production support, infrastructure and development partners. Function as a subject matter expert for the team on stability and resiliency

Required Skills
Resource will have the following skills:

 7+ years of experience in information technology
 Knowledgeable in best practice design patterns aimed at highly available and resilient applications
 Experience formulating and driving enterprise strategy across a large-scale organization
 Previous experience as an architect working with business partners and application development teams to understand business requirements and identify technology solutions best positioned to meet such needs in a highly resilient and stable manner
 Experience as a system administrator, database administrator, middleware administrator and/or network administrator.  Ideally, experience in more than one role preferred.
 Experience as an application developer and/or production support
 Experience using advanced monitoring tools such as Splunk, AppDynamics, SiteScope, Glassbox, and NetScout
 Experience troubleshooting network related incidents
 Strong, courageous communicator capable of effectively communicating, verbally, via emails and instant messaging, to both technical and business teams
 Capable of periodically providing on call support outside of normal working hours
 Capable of working in high pressure situations

Desired Skills

Bachelor’s degree in business, computer science, MIS or related field

Experience working for a large cap technology company
 Experience supporting/development applications that utilize SAN and NAS storage.  Any experience with Dell EMC Centera and Hitachi HCP storage a plus.
 Experience leaning out and automating processes aimed at improving overall efficiency and quality of the work product
 Familiarity with the ITIL framework

Technology Infrastructure Organization:

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world
  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully
  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Production Services is responsible for running the day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc.. The Senior Production Services Lead develops and sponsors tactics to achieve strategic objectives across functional groups or within a business group. Develops and implements programs, projects or processes for a major segment of a complex function or a small diverse business. Provides technical leadership for work teams in specialized functional or process areas. They are also the escalation point for unresolved problems, complaints and complex service requests. Key skill sets include consulting skills and conflict resolution, proactively drive innovative business solutions, and use technical, enterprise, and business knowledge to work across structures to meet customer needs. Employees in this job manage a function but do not manage people


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: No


Talent Acquisition Contact:

Referral Bonus: