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SR Project Manager for Production Support

New York, New York

Job Description:

This role provides an opportunity to participate in a large scale project to improve Batch and SLA Management across 4 Application Production Services (APS) organizations. The role will involve working across multiple teams to identify and implement solutions to improve SLA tracking, operating procedures and monitoring support tools. Responsibilities will include evaluating existing processes and technologies and then working with a team of experts to formalize a plan for future state. This role will then oversee the project and provide technical guidance, tracking and support to implement the desired end state.

Leads a large project or multiple projects that are significant in scope and impact. Works independently, with limited direction, and is evaluated through end results. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of a technical environment which meets current and anticipated business requirements and objectives. Participates with Technology management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as a single point of contact and the escalation point between the client/business area and internal management for the resolution of unresolved problems, complaints and complex service requests. Provides the client areas with technology products and service alternatives that improve the support delivery process. employees in this job code do not manage people. This job code is only to be used for Employees supporting Global Markets.

Required Skills:

"Experience/Skills Required
• Strong communication and presentation skills both written and verbal
• Proven track record of delivering large scale projects
• Experience in managing Application Production Support teams
• Experience managing distributed batch systems
• Engineering mindset and passionate about simplifying and improving existing processes and technologies
• Strong technical skills and diverse background in application infrastructure technologies (databases, job schedulers, unix, windows)

Technology Infrastructure Organization:


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: No


Talent Acquisition Contact:

Referral Bonus:

Check out the New York City office

Located in midtown Manhattan, we’re right across from Bryant Park and a short walk to Times Square, Broadway theaters, Grand Central Station, excellent shops and world-class restaurants.

Street-level photo looking up at Bank of America tower
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Street Address

Primary Location:
ONE BRYANT PARK, NY, New York, 10036