Position located on-site in Brea, CA
Hours: 1st shift, schedules available as follows:
All schedules require flexibility to be able to work additional time based on business need.
Line of Business Description: This position supports the Card Client Servicing team within Global Banking and Markets Operations (GBAM) space. Duties include, but are not limited to:
Enterprise Description/Role Overview: First point of contact for inquiries received from high revenue clients via email or phone channel. Responsible for reading, analyzing and/or determining appropriate handling and resolution of requests. Requests consist of treasury, cash management, card and/or depository products. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support.
Key Responsibilities - Receive and respond to requests received by email or phone; Provides resolution for requests received via phone or email; Interacts continuously and deepens relationships with internal business partners as well as clients to further enhance client delight; Conduct limited research and respond to client and be able answer questions and inquiries; Utilize the various bank systems to support clients requests.
Required Skills and Experience
spelling) and verbal communications.
Desired Skills and Experience
Shift:1st shift (United States of America)
Hours Per Week:40
Learn more about this role
Located in North Orange County, we’re just a few blocks from the local farmer’s market and surrounded by more than 175 Art in Public Places installations, like the Orange Grove Fountain.