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Production Services Manager

Jersey City, New Jersey

Job Description:

Technology Infrastructure Organization:

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world
  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully
  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Bank of America is seeking a Production Serivces Manager.

Production Services is responsible for running the day to day operations of the technology platform. Work activities specific to the Senior Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Service Analytics and reporting, Production Governance, Triage, Associate Support, and Change/Configuration Management. In carrying out the production duties, the person needs to follow the bank’s production processes and guidelines, document technical details both for the benefit of team knowledge sharing and for production audit requirements. This is a senior role that will be responsible for in depth triage and SME level application and technical knowledge.

• Keep a schedule, make tight deadlines, and work timely and independently
• Manage the batch issues and status, escalate when items are not addressed
• Create and write timely and accurate user notifications
• Assist with reporting
• Prioritize and engage management in situations where prioritization is a challenge
• Investigate root cause and identify corrective actions
• Work closely with the development team
• Manage and direct triage calls for significant issues

Required Skills:

• At least 5 years Hands-on experience in UNIX with knowledge on L1/L2 Support roles & responsibilities
•  Willing to be flexible sometimes with providing stand-by out of hours support on rotational basis for production system (as needed)
• Strong database skills (Any RDBMS is fine – Oracle, Sybase, DB2)

Desired Skills:

•  5+ years relevant experience in roles with increasing responsibilities, preferably within a Bank of America

•  Good Communication Skills
•  Good understanding on the Compliance Technology


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: No


Talent Acquisition Contact:

Referral Bonus:

Street Address

Primary Location:
101 HUDSON ST, NJ, Jersey City, 07302