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Service Delivery Manager, Corporate Treasury Technology

Charlotte, North Carolina

Job Description:

Organizational Overview: 

Bank of America Enterprise Risk & Finance Technology (ERFT) is responsible for end-to-end technology solutions and support for the Chief Risk Officer and Chief Financial Officer organizations.

Role Overview:

This role requires an experienced and highly skilled professional to play an active role within the Strategic asset and Liability Management  Technology area working with the Lines of Business, Finance, Treasury, Risk and other Technology teams within the bank.  As a Senior Delivery Manager, the candidate will lead the definition of end-to-end strategic road maps and manage progress based on consistent Software Development Lifecycle (SDLC) processes leveraging Agile and SAFE methodologies.  They will also drive project risks, and issues to resolution to minimize project impact. In addition, they will partner with Finance, Business Management (BSM) and the Line of Business to manage the project financials and help drive the overall portfolio towards the strategic road map. This role will be required to work closely with the project developers and architects across multiple projects/work-streams at the same time.

Responsibilities Include:

-Responsible for a portfolio of complex initiatives that span one or multiple lines of businesses
-Actively participate in the technical architecture and design
-Report on project success criteria results, metrics, test and deployment management activities
-Review and challenge estimates and detailed project plan for all phases of the project
-Act as an internal quality control check for projects ensuring that milestones are implemented with a strategic mindset
-Monitor, track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables
-Deliver appropriate and effective executive level communication
-Proven success in providing on site leadership for project teams by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones
-Responsible for road maps and initiative planning
-Partner with system architects across the organization to understand the broader strategic objectives ensuring that solutions are progressing strategically while meeting business objectives
-Work with business and technology teams to help prioritize business cases across both business and technology needs
-Partner with LOB Change function to perform executive communications on road maps and initiative planning
-Promote and ensure close partnership across business and technology teams


Prior experience as an application developer
7+ Years of project management experience, including tracking and planning projects
Technically competent with various software
Strong problem solving mindset with a foundation of application development and program/technical simplification
Proficiency to talk in financial and functional terms to clients and the stakeholders
Leadership skills to manage ad-hoc analysis or technical design deep dives
Understanding of the development lifecycle (Agile & SAFE practices) to ensure the operating model is practical, adopted by the delivery teams


Significant experience with SDLC methodologies, Agile, SCRUM, SAFE
Experience drafting and submitting budget proposals and recommending subsequent budget changes where necessary
Able to learn, understand and apply new technologies
Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence
Build and maintain relationships by engaging business leaders to establish credibility, solve problems, build consensus and achieve objectives


Strong communications skill set – written and verbal
Strong financials skill set – written and verbal
Team-building skills with technical and non-technical staff
Bachelor’s Degree in Computer Science, Mathematics or Engineering

Bank of America:

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: Yes, 5% of the time


Talent Acquisition Contact:

Referral Bonus:

Street Address

Primary Location:
100 N TRYON ST, NC, Charlotte, 28255