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Senior Group Ops Manager - Global Payment Operations

Richmond, Virginia;

Job Description:

Bank of America is seeking Senior Group Operations Manager for the Global Payment Operations team. 


- Management of the Global Payment Operations team on day shift (approx. 9 direct reports) working across Global ACH and Wire.
- Establishment of management routines to ensure all role functions are covered by the wider teams.
- Ensure required controls are managed in line with all other operations processes.
- To analyzes and resolves non-routine, complex operational problems including escalations, often requiring research and involvement of business partners and experts.
- Oversees day to day staffing levels, performance capability and execution.
- Track attendance and timekeeping, review and approve timesheets and ensure adherence to timekeeping policies.
- Conduct staff performance reviews and ratings, manage any performance issues with the support and guidance of your senior management teams.
- Deal with any issues the team have and provide leadership and direction whilst ensuring effective communication.
- Champion Opex approach and instill culture oc continuous improvement.
- Maintain and report on incidents ensuring transparency and communication to Senior Leaders as appropriate and adhering to the GPO Operational Escalation process.
- Drive creation of Management reporting and statistical information, taking a pro-active approach to react to any up or downward trends.
- Ensure required controls are managed in line with all other operational processes
- Empower the teams and individuals to achieve their own and group’s goals
- Develop relationships with key business partners (Product, Sales and Technology)


- 10 + years of management experience in a production based environment
Global oversight of GBS teams in India
- In-depth Understanding of Global ACH & Wire Transfer Operation.
- Ability to monitor multiple branch payments, Understanding and adhering to the payment flow instruction with regards to the region.
- Experience with NACHA guidlines and rules.
- Operating knowledge of SWIFT and WTX (Wire Transfer Exchange)
- Understanding of SWIFT standards advantageous
- Technical and Operating knowledge of Message Switch/Middleware environments for Message routing repair an advantage
- SAA (SWIFT Alliance Access) Operating knowledge advantageous
- RMA ( Relationship management Authority ) advantageous
- Ability to drive process improvements end to end and support strategic changes in business model where appropriate.
- Display strong leadership qualities to support long term development goals
- strong attention to detail critical
- Proven Ability to create and deliver strong business results
- strong written and verbal communication skills, be able to determine and drive the correct level of communication relevant to audience.
- Good team player, enthusiastic and committed
- Ability to work under pressure, meet deadlines, navigate change and prioritize daily
- Demonstrate flexibility and Ability to work on own initiative
- Proactive approach to problem resolution
- Good interpersonal, communication, presentation, organization and team skills
- Proactive approach to identifying and managing risk
- Good analytical skills, creative, a problem solver
- Builds strong relationships with business Partners across different locations globally
- the candidate will also have to be a team player, with the Ability to multi-task and contribute on multiple efforts simultaneously.
- problem Solving and Decision Making skills: Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems.


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: Yes

Travel: Yes, 5% of the time


Talent Acquisition Contact:

Referral Bonus: