Back to search results

Production Support Specialist

Charlotte, North Carolina

Job Description:

Bank of America is seeking a Production Support Specialist for  the Technology Infrastructure Organization.

The Technology Infrastructure Organization:

  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
  • Wants to be a great place for people to work and strive to create an environment where all employees have the opportunity to achieve their goals.
  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving they need to remain vibrant and vital.

The Production Support Specialist supports and provides production management services to our business partners to ensure daily delivery of technology functions.  This role provides:  research, triage, defect resolution, test support, coding, compliance, reporting and all other production support functions.

In this role, you’ll:

  • Keep schedules, make tight deadlines, work timely and independently. This person will be responsible for day to day operations keeping the system stable.
  • Send out timely and effective user communications.
  • Prioritize or engage management in situations when prioritization is a challenge.
  • Lead meetings and triage calls.
  • Identify incident root cause and corrective actions.
  • Implement automation and performance improvement.
  • Day to day task requires the ability to solve production down situations under tight SLA deadlines. Root cause and problem resolution follow-up

Required Skills:

  • 5 years of Production support experience at a Level 1 or Level 2
  • 5-7 years of overall IT experience
  • Must have excellent oral and written communication skills.
  • Experience with automation and simplification of tasks.
  • Work with management and stakeholders to identify problems, suggest solution and implement improvements.
  • Ability to communicate well to other members across the verticals.
  • Willing to work in shifts and on weekends
  • Hands on experience with Unix, Shell Scripting and SQL queries
  • Hands on experience with Database (Oracle & SQL Server)
  • Experience in monitoring tools like Splunk and AppDynamics
  • Ability to work 8-5 pm ET and / or 1-9 pm ET
  • Ability to work on-call support in a 24x7 support model

Desired Skills:

  • Experience with Unix, Windows, Oracle or SQL Databases
  • Familiarity with Change Management, Incident Management, Release Management, Problem management and Request Management.
  • Prior banking/finance experience working on backend technologies and on globally distributed teams.

Technology Infrastructure Organization:

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-20006157

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Referral Bonus:

Street Address

Primary Location:
200 N College St, NC, Charlotte, 28255