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Non Trading Desktop Support Analyst

London, United Kingdom

Job Description:

Job Title: Non Trading Desktop Support Analyst

LOB: Technology Infrastructure and Production Services

Corporate Title: Officer

Location: London

One of the world’s leading financial institutions, we have 57 million customers ranging from individuals to businesses to governments and we are committed to growing responsibly. We’ve been building meaningful connections in Europe, the Middle East and Africa for 90 years, and you’ll find our 200,000-strong workforce in more than 35 countries worldwide.

Technology Infrastructure and Production Services:

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world
  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully
  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital

Business Unit overview

Here in our London office we have an exciting opportunity for a talented individual to join our EMEA Desktop Support team. This will be a Business facing role, providing you with opportunity to interact with various areas within our Business.

Responsibilities

  • Support systems through maintenance, modification, and problem resolution to support ongoing delivery of services and/or operations
  • Participate in design, development and implementation of complex applications, often using new technologies
  • Serve as a fully seasoned/proficient technical desktop support resource, providing technical knowledge and capabilities as a member of a team or as an individual contributor

Core skills

  • Hands on Desktop support experience is essential
  • PC/Laptop/Virtual Terminal Support knowledge (XP/Windows 7) including Windows Office Suites and core application suites
  • Market Data troubleshooting experience including Reuters Eikon, Bloomberg (including BB Anywhere)
  • Mobile connectivity (E.g. Blackberry/MAS/RemotePC
  • Communicates and Influences-must be able to communicate to and influence all levels of the organization
  • Communicates in a clear and logical manner, focusing on key points
  • Associate degree - desirable
  • Industry or role specific experience
  • Microsoft Certification (MCSE/MCSA/MCP’s) would be an advantage

We offer a competitive Salary and Benefits package.

Learn more about our benefits here.

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

For more information on our commitment to ESG, visit about.bankofamerica.com

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

Learn more about this role

Full time

JR-20005971

Manages People:

Manager:

Talent Acquisition Contact:

Referral Bonus:

Check out the London office

We’re a stone’s throw from the London Stock Exchange and the iconic St. Paul’s Cathedral and a short walk to the artsy scene and trendy gastropubs in Shoreditch.

Two colleagues talking over coffee in front of a large window.
Man and woman talking while going up escalator
A rooftop terrace overlooking old and new buildings in London

Street Address

Primary Location:
2 KING EDWARD ST, London, EC1A 1HQ