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Small Business Underwriting Operations Manager

Phoenix, Arizona;

Job Description:

Manages multiple major operations segment or multiple operations units of a dissimilar nature for a site, region or product line within the company's internal operations activities. Functions managed have high monetary exposure and risk involving the processing of large $ volumes and regulatory restrictions. Requires a working knowledge of end to end processes since decisions have significant impact affecting multiple and diverse operations and product lines. Resolves broad operational issues and coordinates activities and processes across lines of business and operations segments. Requires interaction with other lines of business as well as their own line of business to provide strategic direction and problem resolution. Identifies, analyzes and resolves complex problems related to product lines or functions, using general practices and precedents to resolve. Develops and analyzes procedures to enhance unit and/or product-related activity. Responsible for budget/expense management, reporting and forecasting for areas managed. Ensures proper communication and compliance of company and regulatory policies affecting areas managed. Awareness of Six Sigma/Lean practices and change management preferred. Directly manages 4-8 associates that are typically includes at least one Band 4 associate and other middle managers. May manage department(s) that have 250 plus associates that cover multiple shifts/complex


  • 7+ years of small business credit and underwriting experience
  • Strong written and verbal communication
  • 5+ years of experience building large teams


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: Yes

Travel: Yes, 25% of the time


Talent Acquisition Contact:

Referral Bonus: