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Business Support Manager

New York, New York

Job Description:

Technology Infrastructure Organization:

  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world
  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully
  • Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.

Responsible for advocating a strong risk management culture and discipline to ensure capabilities are in place to drive execution of the firm’s operational risk management framework.  Uses Enterprise and/or TI specific processes and tools in order to ensure adherence to Enterprise policies and standards for the Risk and Finance Technology teams. This includes monitor and testing of key controls across high risk functions, Issue management, and Audit, Regulatory and SOX exam coordination and support.

Assist in the execution of internal control discipline and operational excellence. Execute LOB specific processes and tools to drive adherence to enterprise-wide Standards. Support the implementation of QA/QC processes within the LOB through ongoing monitoring and testing of controls. Identify issues and/or control improvements for remediation, whilst assisting in building out actions plans and milestones. Acts as an ambassador of the risk culture. Develop and direct staff.

 Acts as primary Risk point of contact for a specific business unit within LOB
 Face off with Technology Executives and their Teams to coordinate and facilitate routine Key Risk Review meetings
 Collaborate across multiple teams and stakeholders to create meeting presentation content and messaging
 Manage relationships and communications with business and control partners at various levels of the organization, as well as other Enterprise Control Functions
 Support Bank of America’s Risk Framework and enable strong operational risk management – identify, escalate and debate risks
 Document, debate, and manage the performance of issues and risks within the portfolio
 Respond to Audits, Exams, and Inquiries, including SOX control assessments
 Assist business and process owners with assessing compliance to control requirements and their performance.
 Inspect evidence of control design and operation.
 Participate in the Risk and Control Self-Assessment (RCSA) process as required
 Consult and guide application teams and partners on the usage of Risk tools, processes and deliverables.
 Identify opportunities for streamlining and improving risk management processes; ability to partner across multiple divisions to execute.

Required Skills:

Minimum 5-8 years technology risk and control experience required.
Excellent inter-personal, communication, negotiation, and influencing skills; proven experience in communicating to senior leadership.
Strong problem solving and analytical skills
Excellent MS-Office skills (including PowerPoint (for presentations) and Excel (for manipulating large amounts of data)
Markets technology or Corp Investment technology background strongly preferred.
The strongest candidates will have a love for problem solving, great partnership and communication skills, deep operational subject matter expertise, and the ability to envision, communicate and execute strategic planning and remediation of issues.

Desired Skills:

Prior Audit experience strongly preferred.
CISA or other similar industry certification strongly preferred.


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: Yes

Travel: Yes, 5% of the time


Talent Acquisition Contact:

Referral Bonus:

Street Address

Primary Location:
1133 Ave of the Americas, NY, New York, 10036