This role will play a critical role in developing and implementing business strategy by managing platform development initiatives from idea creation through deployment including identifying customer need, designing and validating concepts, developing business cases, managing vendor negotiations and relationships, partnering with technology to analyze and write Business and Functional Requirements documentation, managing to a budget SME in coordinating and developing communications with Marketing and Training, coordinating business and Beta testers, and implementing deliverables. Maintains a thorough knowledge of systems and operations processes for platform supported. Day-to-day responsibilities include maintaining subject matter expertise for platform functionality and resolving chronic service delivery or platform issues identified by client service/support organizations. Serve as primary liaison with Program Owners, Business Channel leaders, SMEs, Technology, Operations, Client Services, Legal, Compliance Risk, and external suppliers/vendors.
The Platform Manager will lead and manage initiatives around the design of the platform including but not limited to, defining the POS and gateway strategy and providers, defining the POS logistics provider(s), define platform requirements, create the multi-generational plan for the delivery of the platform, working with the other work streams to ensure that their business requirements are included in the design, leading the execution of the pilot, being a liaison between product and technology and operations, coordinating with the card brands and driving the success of the POC and pilots. They will work with our legal, compliance, risk and other teams to ensure that Bank of America meets and adheres to all regulations for merchant acquiring, corporate and commercial banking, and card acquiring organizations as well as Card Organization rules.
Responsibilities include but not limited to:
Shift:1st shift (United States of America)
Hours Per Week:40
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