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CMA Visa Service Analyst

Pennington, New Jersey

Job Description:

Description:

The CMA Visa Service Analyst inbound associate handles incoming inquiries via MLSN from field partners and directly from clients related to CMA VISA Card & Check products. The representative will assist in researching and resolving merchant inquiries as well as providing manual VISA Authorizations. They will also process timely requests to Block CMA VISA Cards, Checks & ACH's as needed.

Secondary responsibilities include contacting Branch Offices and / or Clients to review account activity as well as Block / Reissue VISA Cards & Checks. Representatives will also process fraud/dispute claims as needed.

Required Skills:

  • Previous Fraud Experience
  • Strong analytical ability and organizational skills
  • Ability to communicate clearly and concisely with all levels within the firm
  • Ability to de-escalate difficult client situations
  • Able to think outside of the box
  • Able to prioritize issues and handle several sensitive processes at once in a timely fashion
  • Engage management in all escalated issues and continually follow up on outstanding items
  • Must be able to work independently with minimal supervision, excellent decision making skills, work for accuracy and must be able to meet deadlines
  • Thinks strategically and willingly participates in projects and other opportunities

    Desired Skills:

  • Bachelor’s Degree preferred
  • Knowledge of CMA products.
  • Overall understanding of Merrill Lynch products

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-20003300

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Referral Bonus:

Check out the Pennington office

Our horseshoe-shaped campus is located in this quaint, historic tree-lined borough that’s a short drive to scenic parks, charming vineyards and Princeton University.

Street-level photo looking up at Bank of America tower

Street Address

Primary Location:
1400 AMERICAN BLVD, NJ, Pennington, 08534