Close-up of hands holding a tablet and a pen
Back to search results

Sr Group Operations Manager – Merchant Transactional Risk Operations

Phoenix, Arizona;

Job Description:

Transactional Risk Operations is a key component to the organization's ability to manage the financial, reputational, and compliance risks associated with the merchant services product; creating to a high visibility opportunity.  The Transactional Risk leader manages multiple teams within Bank Of America’s Merchant Services operations organization. This role requires a robust understanding of the Merchant Acquiring space.


  • Resolves broad operational issues, and coordinates activities and processes across several functional areas.
  • Serves as chief navigator of the Transactional Risk organization across departments, functions, and lines of business.
  • Is a visible subject-matter-expert with regard to Merchant Fraud; demonstrates and promotes a full command of known and developing fraud trends.
  • Identifies, analyzes and resolves complex problems related to product lines or functions, using general practices and precedents to resolve.
  • Develops and analyzes procedures to enhance unit activities.
  • Responsible for budget/expense management, capacity planning, reporting and forecasting for areas managed.
  • Ensures proper communication and compliance of company and regulatory policies affecting areas managed.


  • 7+ years of Fraud Ops management experience
  • 5+ years of experience building and successfully leading large teams
  • Bachelor’s degree or comparable professional experience
  • Merchant Acquiring experience
  • Demonstrated ability to lead; developing clear organizational goals, organizing clear roles and responsibilities, and fostering an environment of empowerment and growth
  • Experience in management of business unit(s) across multiple locations
  • Strong written and verbal communication
  • Ability to take initiative and effect change through consensus building, negotiation, and conflict resolution


Desired Skills

  • 5+ years of merchant services experience in Fraud and/or Risk operations
  • 5+ years of operational risk experience
  • Six Sigma Green or Black belt certified
  • Certified Fraud Examiner (CFE), Certified Internal Auditor (CIA), Certified Financial Crimes Investigator (CFCI) or other relevant professional certifications


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: Yes

Travel: Yes, 25% of the time


Talent Acquisition Contact:

Referral Bonus: