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Java - Production Services Lead

Charlotte, North Carolina

Job Description:

Production Services Lead/Senior Analyst is responsible for individuals to lead operations of high transaction volume technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc.. Production Services Leads/Analysts develops and sponsors tactics to achieve strategic objectives across functional groups or within a business group. Develops and implements programs, projects or processes for a major segment of a complex function or a small diverse business. Provides technical leadership for work teams in specialized functional or process areas. They are also the escalation point for unresolved problems, complaints and complex service requests. Key skill sets include consulting skills and conflict resolution, proactively drive innovative business solutions, and use technical, enterprise, and business knowledge to work across structures to meet customer needs.

Required Skills

 

7+ years of Application support and Merchant onboarding

Triage Leadership 

Domain experience in Payments/Merchant Technology

Merchant Onboarding and Settlement

Merchant Networks

 

Java and J2EE OR C/C++ Programming understanding

Mulesoft OR Integration Platform as Services understanding

Unix OR Perl Scripting

Application Routing and Traffic Management concepts

Azure and Cloud Technologies

HP Non-Stop Servers

Splunk, Introscope, Appdynamics monitoring understanding

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-19081987

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Referral Bonus:

Street Address

Primary Location:
800 W TRADE ST, NC, Charlotte, 28255