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Application Production Support - Incident & Problem Management

Charlotte, North Carolina;

Job Description:

This role is to provide incident and problem management services. Communicate for all high priority production impacting issues.
Accountable for overall stability for the LOB supported. Manages triage events for all severities, drive to restoral and root cause identification.
Creates, updates, completes incident tickets for all production events. Identifies improvement opportunities, and ensure corrective actions are documented and completed.
Provide hands on support and lead the Support Team within the technology environment, collaborate with business partners, project & initiatives teams and support systems through maintenance, implementation, problem resolution and proactive monitoring ensuring stability of Production environments.

Required Skills

Advanced level Java
Advance level Unix
Sound knowledge on Ms-Office and Ms-Visio

Desired Skills

B.S / B.E./ B Tech /

M.E./M Tech 
M.C.A with B.Sc., B Com, BBM
M.Sc. (Computer Science, IT, S/W, Mathematics, Electronics, Physics, Statistics)


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: No


Talent Acquisition Contact:

Referral Bonus: