Leads and/or participates in the design, development, and implementation of complex system engineering activities involving cross-functional technical support, systems programming and data center capabilities. Responsible for components of highly complex engineering and/or analytical tasks and activities. Establishes input/output processes and working parameters for hardware/software compatibility, coordination of subsystems design, and integration of total system. Viewed as a technology subject matter expert; able to provide and communicate complex technology solutions across differing audiences including technical, managerial, business executives, and/or vendors. Will have responsibility for multiple, complex projects; will direct activities of teams related to special initiatives or operations and may have direct reports. Leads the resolution process for complex problems where analysis of situations or data requires an in-depth evaluation of various factors. Exercises judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results. Information Technology degree and/or technology certifications preferred or substantial equivalent experience. Typically 7-10 years of IT experience.
The Technology Infrastructure Organization:
LOB Job Description:
Candidate must understand and work with various network inventory elements; i.e. DS0, DS1 circuits, DS3 circuits, Optical DWDM, DSX panels, DACS units, cross-connect scenarios, common inventory languages, relay racks, panels, jacks, multiplexed ports, DMS & 5ess switch ports, and CFA (channel facility assignments).
Must have a sound understanding of transceiver types, uses, and engineering characteristics. Must understand telecommunication Type I and Type II access. Thorough understanding of last-mile solutions to the prem.
Engineer circuit details based on requirements stated on customer orders to ensure redundancy followed by submitting and managing circuit orders with LECs, IXCs, and CLECs.
Read and interpret Circuit and Design Layout Records (CLR & DLR) information provided by service delivery providers, network engineering, repair, field operations, and customer care workgroups.
Candidate must have working knowledge of optical transport systems (DWDM). Sound understanding of optical transport theory (OSNR, Link budgets, EDFA,, RAMAN amplifiers, etc.).
Must have in-depth knowledge of circuits, circuit ordering, circuit analysis, and diversity assessments.
Must have carrier billing experience and be familiar with ordering circuits requiring LOAs, and X-connects.
Self-manage and track large orders, often on a time critical schedule. It is imperative that the Circuit Engineer be flexible, communicate effectively, and share in the project responsibilities for unusual or exceptionally complex multi-location projects.
Communicate effectively, verbally and in writing with internal personnel, industry personnel, vendors, sales, service delivery, and engineering personnel. Must be able to effectively communicate both in writing and verbally to help management staff prepare detailed and proficient written, project and/or order, summaries.
Ensure that established Service Level Agreements (SLA) is being met, specifically; intervals for FOC and DLR delivery.
Work in a fast-paced, environment, where a team-based approach is always taken while maintaining the discipline to ensure that an accurate product is always produced.
Ability to proficiently manage demanding customer requirements given time constraints and deadlines, while multi-tasking other projects.
Organize orders, coordinate with internal departments as required, maintain timely customer/vendor communication, and manage the orders from inception through to completion.
Shift:1st shift (United States of America)
Hours Per Week:40
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