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Client Quantitative Analyst I

Charlotte, North Carolina;

Job Description:

This role is an individual contributor responsible for performing client analysis aimed at building insights to support the Consumer Segment strategy, Client Experience, Life Plan/Life Stages and AML as well as analyzing specialized groups such as Hispanic, student, military and generation subsets. This includes a wide variety of analytical projects including: customer profiling and segmentation, market opportunity sizing, report development and generating client presentations with meaningful, insightful, and actionable findings. The analyst will leverage multiple databases to acquire customer behavioral data for analysis in order to answer business questions, solve complex problems, interpret/summarize output and communicate results to business partners and senior leaders to help drive business decisions and processes.

Key Responsibilities:
• Deliver analytical work efforts/projects with a defined scope involving client behavior (card spend, calls, digital interactions, etc.) at the direction of a manager or project lead
• Communicate with manager to understand business problems to be analyzed and deliver the appropriate summary and data required
• Leverage multiple databases to acquire customer information and develop proficiency in client behavior data/sourcing
• Provide insightful client data (product ownership/balances, channel interaction, transaction detail, satisfaction and profitability) to be used in driving complex business decisions working individually or with teammates
• Work with business partners to explore new data sources and develop data driven definitions to enhance understanding of client financial needs
• Develop new, repeatable processes that can be easily shared or handed off to other analysts
• Explore innovative ways to visualize findings and “tell the story” to business partners
• Participate in user acceptance testing for new data sources and work with production to help resolve any anomalies as part of team operational excellence goals

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-19078085

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Referral Bonus: