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AVP- Senior Operations Manager

Gurugram, India

Job Description:



Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.


We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.


Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.


* BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.


Process Overview*

KYC Refresh operations comprises operations for all 8 line of business in Bank Of America – Retail, Preferred & small Business, Merrill Lunch Wealth Management, U.S. Trust, Business Banking, Global Commercial Banking,

 Global Corporate & Investment Banking and Global Markets. These operations support the business across US, Asia Pacific, & EMEA regions. KYC team ensures an environment where particular client is complying with the CDD guidelines. They perform the checks on the population managed by On-boarding teams globally and are responsible to have most updated documentation / information updated for clients maintaining relationship with Bank of America

Job Description*

Asst. Vice President is to manage the team within KYC Refresh with strong focus on effectiveness & timelines of the regulatory report delivery. The job will involve working extensively with different stake holders including Onshore Business Partners, Migrations, Staffing, Technology and other Support partners to seamless operational delivery. Candidate will also be responsible to identify and on board new hire and enable to the process to reach steady state as per the agreed plan. Need to ensure daily management of the work, highlight the exceptions to Operations, and remediate the same.


  • Sets the strategic direction and manages the overall business process of AML KYC Refresh .
  • Collaborates and maintains effective partnerships with key partners including but not limited to the markets sales team, AML regional teams, AML EPO, AML transformation team, GFCC, Regional/ jurisdictional Audit teams
  • Proactively resolves broad operational issues and coordinates activities and processes within line of business/ AML – KYC refresh operations segments
  • Responsible for budget/expense management and achieving identified operational goals as well as reporting and forecasting for operations team
  • Functions managed have high exposure to AML regulatory and compliance risk. Mandate experience in the AML, global banking, markets business to apply knowledge and expertise to provide daily operational support, execution and problem resolution that result in operational excellence for the business
  • Builds inclusive and engaging work environment.
  • Responsible for managing appraisal cycles, leave management, retention management and other day-to-day administrative jobs for the unit


  • Strong AML / KYC Experience in managing markets & global banking teams including institutional clients, corporate Banking and clients in other products
  • Prior experience in managing exposure to jurisdictional & country regulations & standards
  • Proven experience leading multiple projects/assignments simultaneously under minimal supervision.
  • Experience of leading a team of highly domain intensive associates.
  • Exposure to manage multiple geographies and stakeholders across the same
  • Strategic mindset – Ability to manage very senior stakeholders
  • Fluency in written and spoken English.
  • Strong communication, analytical and interpersonal skills.
  • Proactive in nature, assertive, inquisitive, analytical, has excellent attention to details
  • Strong knowledge in MS Office products including MS Excel, PowerPoint
  • Knowledge of Global Banking and Markets products, process flow and key controls


Postgraduate- Preferably  MBA.

Mandatory skills*

  • Minimum 10+ relevant experience in managing AML/ KYC teams in the Global Banking and Markets space
  • Clear Understanding of global financial crimes compliance (GFCC) regulations & standards
  • In-depth understanding of risk components related to AML / KYC
  • Compliance & Risk Management
  • Strong knowledge & prior experience in AML governance

Work Timings*

07:30 – 22:30 (rotational)

Week off: Sat and Sun

Job Location*

Learn more about this role

Full time


Manages People:


Talent Acquisition Contact:

Referral Bonus:

Street Address

Primary Location:
Infospace, Gurugram, 122016