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Business Support Manager II

New York, New York

Job Description:

Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements. Requires a thorough knowledge of the department or business units functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. Generally has full management responsibility over a relatively large team and may manage one or more levels of managers.

The Technology Business Manager function within Global Technology & Operations functions as an interface across the central teams (Business Mgmt, Governance, Finance and Op Risk Mgmt) to the overall Global Markets CTO and other GT&O LOBs

  • Focus of role is on headcount, resource and vendor management (invoice processing) as well as operational risk tracking and audit progress/application status tracking/organizational best practices/general portfolio requests
  • Support the overall budget process

Other functional duties include:

  • Works directly with the Business Managers in the technology organization on resource allocations/forecast
  • Works directly with key business resources to address project, program and audit information needs
  • Interactions on a daily basis with all levels of the organization, reviewing and gaining feedback on:
    • Resource changes, on-boarding, off-boarding, reporting and metrics as well as reconciliation
    • Vendor management including A/P process, invoice payment and status, and forecasting
    • General ad-hoc requests as needed for executive level meetings, business presentations, corporate communications, etc.
    • Organizational metrics
    • Capture key project metrics and information for executive level reporting
    • Financial forecast vs. actual
    • Resource plans (forecast vs. actual)
    • Quarterly business/organizational reviews (headcount ratios, hiring status, financials, etc.)
    • Resource management (hiring requests and approvals, forecasting, on-boarding, mandatory training tracking, contract/contractor management)
    • Vendor management (forecasting/run-rates for SOWs, invoices and contractors)
    • Operational Risk Management – Compliance coordination (mandatory training, etc.)
  • Act as coordinator between corporate governance team and the project managers to ensure alignment in the usage of the internal tools used to track cross-LOB programs within GT&O
  • Work with globally distributed teams to coordinate various types of information and projects


  • Bachelor’s degree in Finance, Account, Business Administration or similar discipline required
  • Previous experience in a Finance or Accounting role required
  • Previous experience in Technology Business Management a plus

Skill Requirements – 5-10 years of prior experience in the following areas.

  • Proficient in Microsoft Office, advanced Excel & PowerPoint skills
  • Good relationship building skills and ability to influence others. Ability to work across and at all levels of the organization
  • Excellent organizational skills with the ability to drive multiple tasks/initiatives simultaneously and find points of intersections and integration across teams
  • Demonstrable analytical thinking & business acumen
  • Demonstrable excellent written & verbal communication; attention to detail is key
  • Be a driven team player who will proactively help other teammates when necessary and willing to work as a team and not as an individual


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: No


Talent Acquisition Contact:

Referral Bonus:

Street Address

Primary Location:
1133 Ave of the Americas, NY, New York, 10036