Supporting Disability Inclusion in the Workplace

We create an environment where all employees have an opportunity to succeed and achieve their goals. We’re committed to giving people with disabilities the opportunity to achieve economic mobility and advancement

by hiring across our company for teams like Support Services, advocating for inclusion and respect in the workplace and the community, and working with partners like Special Olympics.

Support Services

Support Services staff sitting at table and smiling Support Services staff sitting at table and smiling Support Services staff sitting at table and smiling

Support Services

One of our core values is to “realize the power of our people.” Our Support Services division has been employing teammates with intellectual disabilities for over 25 years. This gives individuals facing barriers to employment the opportunity to achieve financial stability and realize their full potential every day.

With more than 300 employees and operations in Boston, Delaware, Maine and Texas, this group delivers trusted, in-house solutions to internal business partners through innovative graphic arts, letter mailing, manual assembly and distribution services.

Our Support Services team is a tremendous resource within the bank, utilizing a business model focused on quality, commitment and sustainability. Since its inception, the team has delivered exceptional service on a daily basis while conducting operational and logistical support.

Accessibility and accommodations

Our Accommodation Services team works to ensure practices, programs and accommodations are in place so applicants and employees with disabilities have access to employment opportunities, will be successful in performing their jobs, and are able to participate in bank activities and programs.

Accommodation case managers, available through our Global Human Resources Service Center, work with both the employee and manager to provide reasonable accommodations that help the employee perform all essential job functions.

“Bank of America provides real employment opportunities for people with disabilities. We strive to ensure our organization is physically accessible for disabled people and embrace a culture of inclusion.”

Edgar Camargo | Senior Vice President, Global Risk and Mexico’s Disabilities and Accessibility Committee head, Mexico City, Mexico

Advocacy in the workplace and the community

Our Disability Action Network (DAN) supports employees with disabilities, as well as employees who have family members, friends or customers with disabilities, by connecting them to opportunities for professional growth and development, holding information forums and providing opportunities for community involvement.

DAN members also educate our company on issues for those affected by disabilities by holding employee and community events and trainings focused on special needs planning, resources for children with learning disabilities, Alzheimer’s and eldercare, diabetes, and disability etiquette and services available at the bank. DAN has grown by 70% since 2014 and now has 7,000 global members.

Man and woman talking to each other at Special Olympics event


Our purpose to help make financial lives better, through the power of every connection, extends far beyond the four walls of our company and into the communities we serve around the world.

We have partnered with Special Olympics for more than 30 years to advance inclusion – on and off the field. Through the power of sports, Special Olympics helps people with intellectual disabilities to discover new strengths, skills and successes, both on the playing field and in life. Our employees are passionate about supporting Special Olympics athletes and have donated nearly 50,000 volunteer hours to the organization since 2010. In addition, our Support Services team includes athletes who have competed in the Special Olympics games at local, national and global levels.

We also partner with organizations that create innovative solutions for individuals with disabilities. For example, we recently teamed up with the Metrolina Association for the Blind to install navigation technology in Charlotte, N.C., which gives people who are blind or visually impaired a greater sense of freedom. The Bluetooth-enabled system transmits location data via mobile app and provides audible location descriptions, allowing people who are blind or visually impaired to navigate the city independently. These devices are now in place at our financial centers and ATMs in uptown Charlotte and soon they will be installed in over 100 bus stops, 200 local businesses and the Charlotte Douglas International Airport.