Cookie Policy

Cookies are small text files which are stored on your computer or mobile device when you visit some websites.

They enhance your browsing experience in various ways, which include remembering your preference settings, displaying relevant content and ensuring pages function as intended.

The main types of cookies

Session cookies:
These only last for the duration of your visit and are deleted when you close your browser. Session cookies are typically used to track your movements between pages and to remember information entered within that session – often aiding website functionality or security.

Persistent cookies:
These are not deleted when you close your browser and will be stored after your visit. Persistent cookies are typically used to store your preferences for future visits and to provide targeted advertising based on your browsing activities and interests.

Please note: each of the categories below contains a combination of both session based and persistent cookies. All information is encrypted for security.

The cookies we use

Performance cookies:
These cookies collect details about your activity on the website, such as the pages you visit most often. We use this information to assess and improve our website.

For example, performance cookies:

  • Help us optimize video playback quality for the bandwidth available to your device
  • Track the most popular pages on the site, how long users spend on the site, and other analytics details
  • Help us manage tagging for our analytics packages

Functionality cookies:
These cookies make our website easier to use by remembering choices you’ve made. We may also use them to test new page designs.

For example, functionality cookies:

  • Track whether you have seen our cookie use policy disclosure pop up

Cookie settings:

You can control how cookies are placed on your computer or mobile device by changing your internet browser settings. You can also allow cookies from specific websites by making them ‘Trusted websites’.

You can delete existing cookies from your browser and if you completely disable cookies we won’t gather any further information, but we may still use information we’ve collected in the past.

Please note: if you use multiple internet browsers/computers/mobile devices, you’ll need to update your settings on each in order to disable cookies completely.

Important: restricting cookies could mean you experience difficulty when using some online services. As an example, you may not be able to complete our online application form, as it relies on cookies to deliver critical functionality.

External links

On our websites you may find links to external websites – these are provided for your convenience, but we don’t endorse, guarantee or monitor products, services, or views which they offer or express. Please be aware that these websites should be covered by their own cookie policies.

Want to know more?

To read a guide about cookies from the Interactive Advertising Bureau, visit:

Cookie policy changes

We may change this cookie policy from time to time. When such a change is made, we will post a revised version online. Changes will be effective from the point at which they are posted. It is your responsibility to review this cookie privacy policy periodically so you’re aware of any changes. By using our website you accept this policy and that we may store and access cookies on your device.

This cookie policy was last reviewed in August 2016.

This cookie policy is published by Bank of America National Association, 100 North Tryon Street, Charlotte 28255, United States.