Welcome to Career Readiness
Communications
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Communications Virtual Instructor Led Workshop
90 minutes
Explore and improve communication skills in an office environment.
Communications Resource guide15 minutes
Use this resource guide as a reference before, during and after the virtual instructor led workshop.
28 Best Practices for Email Etiquette in the Workplace2 minutes
Using best practices for email etiquette allows you to communicate clearly and make a positive impression on potential employers, business contacts and customers. In this article, we discuss why email etiquette is so important and we share 16 of the best practices for email etiquette in the workplace.
Nonverbal Communication: 9 Types and How To Read and Use It
2 minutes
Having strong communication skills is essential for building both personal and professional relationships. In this guide, we'll discuss what nonverbal communication is, why it's important, how to read it and how you can improve your own nonverbal communication skills.
Communications Recording Part 1: Overview2 minutes
Understand why effective communication in a business environment is important.
Communications Recording Part 2: Using Effective Verbal Communication5 minutes
Whether in-person or over the phone, almost all workplaces require some form of verbal communication. We need to make sure that when speaking, our message carries a professional tone and sends the intended message.
Communications Recording Part 3: Writing with Confidence
7 minutes
Whether it be through formal or informal emails, reports, articles, executive summaries, letters or other messaging, writing is a large part of many professions, and our writing can determine how people view us as professionals.
Communications Recording Part 4: Balancing between listening and message delivery6 minutes
Communication is not just about sharing information. It is also about receiving it. Learn how to listen effectively so that you make others feel heard.
Customer Interactions
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Customer Interactions Virtual Instructor Led Workshop
60 minutes
Improve your ability to interact with and meet the needs of customers.
Customer Interactions Resource Guide15 minutes
Use this resource guide as a reference before, during and after the virtual instructor led workshop.
10 Ways to Make Every Customer Interaction Positive2 minutes
Customers today have purchasing power like never before, which is why good customer interaction skills can make or break a brand.
Customer Interactions Recording Part 1: Introduction
3 minutes
A quick overview of the 4 ways you can improve customer interactions in ANY industry.
Customer Interactions Recording Part 2: Take Ownership5 minutes
Taking ownership shows the customer that you are confident and capable. Learn best practices that show your customers that you are willing to help have the best experience possible.
Customer Interactions Recording Part 3: Act with Empathy3 minutes
“Empathy is understanding the feelings of another person and showing that you understand their experiences and emotions. Learn how to act with empath in a way that builds trust and helps you engage in better conversations with your customer.
Customer Interactions Recording Part 4: Make it Easy
3 minutes
Making it easy for the customer involves addressing their short- and long-term concerns. Learn the 4 steps to help make it easy for your customer.
Customer Interactions Recording Part 5: Get it Right2 minutes
You are the first person in the company that your customer sees. Learn how to deliver on the customer’s request and get it right!
Grow Your Career
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Grow Your Career Virtual Instructor Led Workshop
90 minutes
Use a road map of best practices needed to attain the job you want.
Grow Your Career Resource guide15 minutes
Use this resource guide as a reference before, during and after the virtual instructor led workshop.
Event Recording: Harnessing Your Power with Lisa Nichols60 minutes
Motivational speaker, Lisa Nichols shares the power you have in harnessing your own career.
On Demand career training
2 minutes
Goodwill offers virtual career training on demand so you can learn at your pace and on your schedule:
- Job Search 101 – Get in the right mindset to increase your chances of job search success.
- Resume 101 – Learn how to translate your skills into an effective resume. Interview 101 – Do’s and don’ts and tips for interview success.
- Rock Your First 90 Days on the Job – You got the job but your work is just beginning!
2 minutes
Constructing a compelling and visually appealing resume can be challenging, but a few strategies can help you use your resume as a showcase of what makes you the best candidate for a job. In this article, we describe 10 practical steps for building a resume that can show employers that you are the best fit for their position.
Emotional Wellness & Intelligence
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Thriving Mind Virtual Instructor Led Workshop
60 minutes
Learn to put your best foot forward when navigating stressful situations at work and in your personal life.
20 Tips for Building and Cultivating Your Resilience
2 minutes
Resilience is what helps us thrive despite the curveballs life throws our way. Some of us are born more resilient than others, but everyone can get better at it. Here’s how.
Emotional Intelligence Virtual Instructor Led Workshop
60 minutes
Apply emotional intelligence skills in your personal and professional life to master influencing and build better working relationships.
Emotional Intelligence Resource Guide
15 minutes
Use this resource guide as a reference before, during, and after the virtual instructor led workshop.
Time management
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Time Management Virtual Instructor Led Workshop
60 minutes
Introduce learners to the key concepts of time management and task prioritization, and applying it to managing life priorities and accomplish goals.
Time Management Resource guide15 minutes
Use this resource guide as a reference before, during and after the virtual instructor led workshop.
Coaching Tools 101: The Urgent Important Matrix - What and How To Use it!5 minutes
The Urgent Important Matrix is a powerful productivity and time management tool to help people manage their time more effectively. It divides tasks into 4 quadrants according to how urgent and important they are, which helps people understand where their time goes and be more productive with the time they have.
Priority Management - The Urgent/Important Matrix
5 minutes
The Urgent/Important Matrix helps you look at your task list, and quickly identify the activities you should focus on. By prioritizing using the Matrix, you can deal with truly urgent issues, while you keep on working towards your goals.
Free Planners | Momentum Planner by Productive Flourishing5 minutes
You’ve got more going on than the same old free planners can handle. You need a clear line of sight on all those moving parts and a system to plan for and keep track of everything. Here is a seies of free downloadable planners to help yopu plan your day, week, month, Quarter and Year.
The Pomodoro Technique Really Works for Productivity
5 minutes
The Pomodoro Technique is a time management system that encourages people to work with the time they have—rather than against it.
Critical thinking
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Critical Thinking Virtual Instructor Led Workshop
60 minutes
Introduce learners to the basic concepts of critical thinking including what critical thinking is, the benefits & barriers to using it, and the basic process.
Critical Thinking Resource guide15 minutes
Use this resource guide as a reference before, during and after the virtual instructor led workshop.
13 Easy Steps To Improve Your Critical Thinking Skills
5 minutes
Critical thinking isn’t about being constantly negative or critical of everything. It’s about objectivity and having an open, inquisitive mind. Critical thinking means arriving at your own carefully considered conclusions instead of taking information at face value. Here are 13 ways you can cultivate this precious skill.
Decision-making process5 minutes
Decision making is the process of making choices by identifying a decision, gathering information, and assessing alternative resolutions. Using a step-by-step decision-making process can help you make more deliberate, thoughtful decisions by organizing relevant information and defining alternatives.
7 Steps of the Decision-Making Process in Management
5 minutes
If you’re a manager or want to be one, the decision-making process in management positions demands more attention to detail. And to combat decision fatigue, you need to know what steps to take to make the best decisions possible.
Adaptability
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Adaptability Virtual Instructor Led Workshop
60 minutes
Develop the skills and mindset to adapt to changes in the workplace and at home. This training aims to enhance an individual’s ability to adjust and thrive in any environment.
Adaptability Resource Guide
60 minutes
Use this resource guide as a reference before, during and after the virtual instructor led workshop.
“This workshop is AMAZING!! It gave me a new look
into my life and the workplace.”
– Anabelle, Past participant
At Bank of America, we’re proud to be recognised as a great place to work. We’re committed to providing our employees and their families with support to be at their best at work and at home.
As a bank employee, you’re part of a diverse, inclusive workplace where employees are valued for their individual strengths and perspectives. You’re also provided with benefits to support your emotional, physical, and financial wellbeing.
DISCLAIMER: These trainings and materials are provided as a service to the community, “as is,” with no guarantee of completeness, accuracy, timeliness, or of the results obtained from the use, express or implied, including, but not limited to employment at Bank of America, warranties of performance, quality and fitness for a particular purpose. These trainings and materials should be regarded as general information intended for audiences over 17 years of age. ©2024 Bank of America Corporation. All rights reserved.