Product Owner - Tech Delivery

Charlotte, North Carolina

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

Responsible for maximizing the value for a product. Defines the vision and roadmap for the product, defining and prioritizing stories in the product backlog, and articulating this to both stakeholders and the development team. Works closely with stakeholders to understand their needs, and with the Product Manager in a scaled Agile model to ensure there is alignment. Possess a working knowledge of the product, and basic understanding of the business or technology domain. With some guidance, creates the vision and roadmap for the product to align with strategic direction for the business or technology domain. Communicates the product vision and roadmap to stakeholders and the team. Collaborates with stakeholders to understand their needs and problems. Creates and prioritizes work for one team. Learning to collaborate with cross-functional teams. With some guidance, creates and prioritizes stories in the product backlog. Refines stories with the team to ensure there are enough ready stories to load the next 1-2 sprints. Reviews and accepts stories and is empowered to make on-the-spot decisions on scope and requirements. Works in partnership with the team to ensure that optimum value is obtained through technology and through an advanced understanding of the business. Individual contributor.

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
People Manager & Coach: Knows and develops team members through coaching and feedback.
Financial Steward: Manages expenses and demonstrates an owner’s mindset.
Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

LOB Specific Job Description

Position Summary

Understand and represent the needs and requirements of a wide variety of customers
Drive new product enhancements/updates through the development process lifecycle
Adopt all potential Automation mechanisms
Ensure service adoption forecasts are met
Perform product demos and orchestrate training for customers
Understand all aspects of the costs and financial levers that impact the product. Provide input to the overall portfolio budget and Finance partners

This Product Owner will be responsible for product planning and execution throughout the product lifecycle for critical service offerings within the Productivity Portfolio of products. The key responsibilities will include: gathering and prioritizing product and customer requirements, defining the product vision, developing and maintaining roadmap, and working closely with engineering, supply chain, marketing, operations and support to ensure financial and customer satisfaction goals are met.

This individual must also ensure that critical interactions are maintained with key vendors who are aligned to meet project goals; maintaining relationships with internal vendor management teams to ensure satisfactory contract negotiations.

This Product Owner's job also includes ensuring that the product and communication efforts support the company's overall strategy and goals, including, ensuring smooth execution for critical initiatives, ensuring customer experience is maximized and time to market goals are met and within the appropriate guidelines. This involves managing key Capability Models and Tech Blueprints requited by Enterprise Architecture and Application Governance teams. This person will be responsible for multiple technology products and projects within the email ecosystem of services, impacting all business units across a large financial services enterprise.

This Product Owner is expected to:

Define the product strategy and roadmap(s)
Deliver requirements documents with prioritized features and corresponding justification and the appropriate business rationale
Work with external third parties as required
Work with an extensive array of internal key stakeholders to ensure activities are completed
Develop and manage the core positioning and messaging for the product across various marketing media and campaigns
Deliver monthly metrics including volumes, savings, and expenses with forecasts
Manage costs allocation across lines of business
Run beta and POC programs with early-stage products and samples
Be an expert with respect to alterative / competing products
Deliver well organized and impactful presentations to all levels in the organization, with particular attention to executive presentations.

Minimum Years of Experience

Required Qualifications

Strong understanding of product management discipline, including new product development, testing and deployment (SLDC)
Prior experience in a high-volume production environment
Knowledge of unstructured data challenges as well as collaboration and productivity product familiarity
A knowledge of the Microsoft 365 and its components is a plus
A knowledge of the Compliance and Governance solutions built into the 365 Ecosystem is a plus
Exceptional executive presentation and communication skills
Excellent at managing multiple tasks, projects and crises at the same time
Excellent influencing and problem resolution skills
Must be comfortable in delivering messages across a wide spectrum of individuals having varying degrees of technical understanding
Must have strong leadership and networking skills which enable you to work with peers and various levels of management
Experience with Microsoft products and collaboration services and tools
Experience in Log inspections and Scripts used in Forensics of Data – only to partner with Technicians
Experience with technology deployment processes and various methodologies
Information Technology professional with 10+ years’ experience
Bachelor's and/or Master’s degree in Information Technology or related field
Experience working in a highly regulated financial institution preferred
7+ years of experience in Product Management
Demonstrated success defining and launching products