Client Outreach Onboarding Specialist

Job Description:

Job Title:  Client Outreach Onboarding Specialist

Corporate Title:  Up to Vice President

Location:  Belfast

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone.  We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees.  We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Join Us in Belfast – A City of Opportunity and Innovation

We’re proud to announce the opening of our new office in Belfast, a vibrant and fast-growing hub for financial services and technology. This expansion marks a significant milestone in Bank of America's commitment to investing in talent and innovation across the UK and Ireland. Located in the heart of a city known for its rich history, dynamic culture, and thriving business community, our Belfast office offers a unique opportunity to be part of something new and impactful. Whether you're local or considering relocation, you'll find a welcoming environment, excellent quality of life, and the chance to shape the future of banking with us.

Job Description:

The Client Outreach team are the front-line unit who work with clients as part of meeting Know Your Client (KYC) periodic refresh and remediation requirements. We work in close collaboration with Global Corporate and Investment Bankers and Global Markets Sales to support the Bank’s global regulatory and policy requirements as it relates Client Due Diligence (CDD) documentation collection, with support from Operations and Global Financial Crimes Risk teams.  The team identifies and develops client connections, engages client representatives to obtain KYC documentation, and acts as a coordination point for resolving issues/challenges with respect to client and country specific documentation requirements in a timely manner.

In addition to the ongoing document engagement, individuals within the team keep abreast of global regulatory change that could influence processes and identify opportunities that enhance the client experience.

The GCIB KYC Onboarding Specialist (KOS) teams serve as the Front-Line Unit (FLU) engaging with clients across business sectors and regions to meet KYC requirements for KYC Onboarding in a timely manner in order to meet new business deadlines.

Responsibilities:

• Work with Bankers, Operations and relevant parties to determine requirements for a given client’s onboarding

• Assign Onboarding Outreach contacts and serve as the key point of contact for relevant clients as well as Bankers, Operations, Risk and other internal functions

• For urgent Onboards help to swiftly remove roadblocks and guide cases until their completion to ensure we meet signing deadlines

• Be a promoter and advocate for pragmatic approaches towards KYC Onboarding requirements

• Drive ownership of client engagement and work across Lines of Business to close relationship coverage gaps, if any

• Drives the organisation and recording of client contacts in appropriate systems of record

• Own any requirements as it relates to client-related discussions in internal governance routines within the FLU and those governed by support partners

• Oversees and resolves the risks and impacts of non-compliance with KYC processes, including restrictions, closures and associated business growth impacts

• Consolidate client feedback on policy, requirements and/or jurisdictional nuances where given, to help improve the Bank’s processes across lines of business and regions

• Raise process issues and improvements that collectively help our clients

• Partner with colleagues in Banking, Sales, FLU COOs, FLU Change, FLU Business Controls, Operations, and other groups as needed

• Review clients for appropriate activity and liaise with Bankers on whether relationships with specific entities should continue

• Own the Outreach of KYC Onboarding and review the appropriateness of any re-onboarding where appropriate

• Own timely collection of client required documentation, including follow up where needed

• Ensure voice of the client is heard while adhering to policies, laws, rules and regulations

• Consider, propose or feedback on potential client portals or improved methods of interaction

• Own performance metrics, and ensure any exceptions are resolved within required timeframes

• Master customer due diligence (CDD) requirements and guide clients as needed to comply

• Drives the collection of enhanced customer due diligence (ECDD) requirements and guide clients as needed to comply

• Represent Outreach on exam/audit/regulatory management from a FLU perspective, where needed

• Adhere to bank privacy policies in securing non-public information obtained as part of KYC activities

• Ensure hiring and mobility adhere to the KYC FLU location strategy

• Embrace a collaborative and output-oriented culture

Required Skills:

• Bachelor's degree or equivalent experience

• Experience in a client facing role within the financial services or a related industry

• Preferred: Certified Anti-Money Laundering Specialist (“CAMS”)

• Knowledge of AML CDD policy and standards, industry practices in AML CDD, including legal entities in global jurisdictions

• Must demonstrate a strong client focus

• Foreign language ability is preferred but not required

• Demonstrable ability to work across lines of business, regions and global client groups

• Understands how the client book fits into the overall business growth strategy

• Understand big picture and ability to work well independently

• Ability to initiate and build strong relationships with all levels of the organization

• Excellent interpersonal skills for motivation, collaboration and encouragement

• Professional Demeanor: Demonstrating patience, composure, and positive attitude.

• Problem Solving and Decision-Making Skills: Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems.

• Flexibility and Adeptness: Handling multiple projects and daily tasks adjust to a changing environment adept to new approaches that improve overall work efficiency and effectiveness.

• Initiative: Identify process improvements, demonstrate a "self-starter" behavior and a willingness to help others, and show potential to require minimal supervision.

• Strong organisational skills and ability to prioritize and manage competing priorities with excellent attention to detail

• Excellent proficiency using Microsoft office products, particularly Microsoft PowerPoint, Excel and Word

• Additional languages desirable: German, French, Italian, Spanish, Mandarin, Korean, Japanese

Benefits of working at Bank of America

UK

• Private healthcare for you and your family

• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons

• 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum

• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc

• Use of a flex fund to use towards benefits

• Access to an emotional wellbeing helpline, and virtual GP services

• Access to the Peppy App which provides 1:1 support, consultations and resources relating to men’s health, women’s health, fertility, menopause and pregnancy & parenthood

• Access to a range of gyms, exercise classes and wellbeing Apps through Wellhub, including Headspace and Calm

• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

Bank of America

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, political opinion, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We monitor the community background and sex of our job applicants and employees in order to demonstrate our commitment to promoting equality of opportunity in employment and to comply with our duties under the Fair Employment & Treatment (NI) Order 1998. We invite you to register your information by completing the following form https://bac.avature.net/belfast

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.