Client Reporting Analyst

Job Description:

Job Title: Client Reporting Analyst

Corporate Title:  Up to Vice President

Location:  Dublin

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Location Overview:

Our Central Park office in Leopardstown, boasts modern facilities based in Dublin’s premium business park. With an onsite gym and staff restaurant, all your daily needs are conveniently catered for. Travel options include the LUAS network and the Central Park shuttle service between Dublin City Centre and Central Park. We also provide tax saver tickets as part of our award-winning benefits package, which means getting to work has never been so easy.

Role Description:

This is a unique opportunity to join an international team of Client Advocates supporting the Bank’s relationships with some of GPS’s largest and most complex Corporate and Financial Institutional Clients.

The Client Advocate team is responsible for delivering the voice of the client into our organisation for operational matters, focusing on operational excellence, driving a global view of operating performance and maximizing opportunities for digitization and global consistency.

This is an exciting and challenging role, offering high profile responsibilities for the right person

Responsibilities:

•           Data Analysis & Reporting

o          Collect, analyse, and interpret operational data to identify client trends, insights, and opportunities for improvement.

o          Develop and maintain dashboards, reports, and performance metrics to support decision-making.

•           Automation & Process Optimization

o          Design and implement automated solutions to reduce manual effort in reporting and analytics.

o          Leverage coding and advanced tools to streamline workflows and improve operational efficiency.

•           Tool Adoption & Enablement

o          Support our clients with the adoption of self-service tools.

o          Provide actionable insights to enhance client experience and operational performance.

•           Collaboration & Communication

o          Partner with internal teams and stakeholders to understand requirements and deliver accurate, timely reporting.

o          Present findings and recommendations clearly to both technical and non-technical audiences.

What we are looking for:

•           Technical Expertise

o          Advanced proficiency in Microsoft Excel (complex formulas, pivot tables, macros, Power Query).

o          Advanced proficiency in Microsoft Access (database design, queries, automation).

o          Advanced proficiency in Shared Point (design, integration with Excel)

o          Excellent coding skills (VBA, SQL).

•           Analytical & Problem-Solving

o          Ability to interpret complex data sets and translate insights into actionable recommendations.

•           Soft Skills

o          Highly self-motivated

o          Comfortable working under pressure to meet targets and deadlines.

o          Ability to drive to resolution at speed with consensus.

o          Multitasking and organizational skills.

o          Exposure to client-facing environments and stakeholder management.

o          Previous experience in reporting, analytics, or data-driven roles.

o          Familiarity with operational excellence (OPEX) principles and self-service tool adoption is a plus.

Skills that will help:

•           Treasury experience.

•           Knowledge of process improvement methodologies (Lean, Six Sigma).

Benefits of working at Bank of America:

Ireland

• At Bank of America, we strive to prioritise employees’ health and wellbeing – it’s what makes us a Great Place to Work.

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner.

• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons.

• We offer 26-weeks paid maternity leave, 16-weeks paid paternity leave and inclusive family leave arrangements for working parents and carers including 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum. 

• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness, cycle to work, TaxSaver tickets etc.

• Access to an Employee Assistance Program for confidential support and help for everyday matters.

• Access to free counselling through the Employee Assistance Program and virtual GP services through our private health care plan.

• Ability to donate to charities of your choice and the bank will match your contribution.

• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of Ireland’s most iconic cultural institutions and exhibitions.

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

Bank of America:

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, membership of the Traveller community, age, sexual orientation, pregnancy or maternity, civil status, socio-economic background, family status or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.