Sr Accounting Specialist II (Merchant Services)-2

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Line of Business Role Description:

Responsible for daily balancing and exceptions of merchant funding and Card Network settlement. Provides resolution of operational accounting out of balances including in-depth analysis. Success in this role will require the ability to take action based on process characteristics of complex issues related to operational accounting functions. It is important to know when to escalate to a senior member to ensure efficient resolution while delivering a great overall support experience.

Key Duties & Responsibilities:

• Makes decisions based on analytical research and judgement

• Leverages reporting and reviews entries needed to reconcile

• Resolves unreconciled items and exceptions

• Accurate data entry into systems of records to capture inquires, work performed and to complete fund transfers

• Follows bank policies and procedures for the proper escalation of unresolved issues to appropriate internal teams

Required Skills & Abilities:

• 1+ years of Merchant Operations, ATM (debit card), credit card or banking exceptions experience.

• Proficient on Microsoft Office (Outlook, Word, Excel, and PowerPoint)

• General understanding of accounting concepts.

• Understanding of regulatory requirements, bank policies and procedures.

• Ability to research, analyze and solve basic to complex settlement and funding problems or out of balance scenarios

• Solves problems through root cause analysis and collaboration across a wide population

• Strong research and analytical skills including the ability to navigate multiple sources of data.

• Ability to prioritize competing tasks with strong attention to detail and time management.

• Strong written/verbal communication skills with team and leadership as well as the ability to communicate across multiple audiences.

• Ability to identify/escalate issues

• Ability to navigate multiple computer systems.

Desired Skills & Abilities:

• Prior experience in BOSS/FAST, Content Navigator, eLedger.

• Comfortable with ongoing change and learning new technology/processes.

• Personal end-to-end ownership of assigned tasks

• A commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

• Work well with others and independently.

• Positive outlook and keen to learn and develop skills while contributing to a high performing and enthusiastic team

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week: