Account Management Ops Consultant

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for complex activities supporting the creation and maintenance of accounts including onboarding and maintenance of accounts, and reviewing required account documentation. Key responsibilities include end-to-end ownership of issue resolution, working across multiple operations and product specialists, and ensuring procedures are clearly documented and up to date. Job expectations include supporting projects, initiatives, and preparing executive-level reports and presentations while providing subject matter expertise.

LOB Description:

Operations team that manages the creation and maintenance of account level reference data, including standing settlement instructions, to facilitate the processing and settlement of trades across all global market product classifications.  In addition the team receives, digitizes and reports on account level documentation in order to meet firm and client regulatory requirements.  

What you’ll do:
The RDM Account Management Operations Analyst plays a fundamental and influential role in delivering process control and efficiency enhancements, enabling the team more time to focus on the client. In addition, the individual serves as a leader and escalation contact for the team. You will join a close-knit and industrious group of professionals where you will soon begin impacting the business and our clients by:
• Developing deep product and operational knowledge of account onboarding and maintenance across multiple products and jurisdictions within global markets for institutional clients 
• Researching and resolving key business and risk problems while partnering with front office, operations, and technology business partners
• Engaging in cross-team collaboration and gaining exposure to diverse product lines 
• Building and maintaining strong relationships with internal and external business partners in the US, UK, and Asia
• Exploring methods to enhance processes, further reduce risks, and boost client satisfaction 

What sets you apart?
• Intellectual curiosity, passion, and self-motivation 
• Excellent time management and prioritization skills, with ability to meet tight deadlines

Responsibilities:

• Leads end-to-end resolution of complex client issues and inquiries, including research, escalation, and approvals for items with high levels of monetary risk
• Drives execution of complex financial and non-financial client transactions• Supports process improvements, requirements, and initiatives across multiple stakeholders
• Performs quality assurance reviews, testing, and training to ensures high performance accuracy of performance metrics and quality standards
• Supports risk management and audit processes, including identification of issues, development of mitigation strategies, and exam preparation
• Reviews and updates procedures as needed to ensure they are accurate and up-to-date
• Supports operational team projects and production of executive-level reports and presentations for senior management as needed

Required Qualifications:

• Intellectual curiosity, passion, and self-motivation

• Excellent time management and prioritization skills, with ability to meet tight deadlines

• Strong sense of teamwork and collaboration

• Risk management awareness

• Critical thinking, creativity, and problem solving skills

• Highest degree of integrity / ethical standards and sound judgment

• Intermediate excel skills

• 2+ years in finance operations

Desired Qualifications: 

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.

• Excels in working among diverse viewpoints to determine the best path forward.

• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

• Commitment to challenging the status quo and promoting positive change.

• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.

• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.

Skills:

• Account Management
• Analytical Thinking
• Continuous Improvement
• Customer and Client Focus
• Research
• Attention to Detail
• Coaching
• Critical Thinking
• Problem Solving
• Written Communications
• Decision Making
• Mentoring
• Networking
• Prioritization
• Result Orientation

Shift:

Hours Per Week: