Assistant Manager

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Job Description

FEO

ARQ supports global businesses of the Bank with solutions requiring judgment application, sound business understanding and analytical perspective. We support onshore teams in the areas of Financial Research & Analysis, Quantitative Modeling, Risk Management and Prospecting Support provide solutions for revenue enhancement, risk mitigation and cost optimization. The division comprising of highly qualified associates operates from four locations i.e. Mumbai, Gurgaon, Hyderabad and GIFT.

Individual will be closely working with teams across Consumer and Small Business Card portfolios, Digital Analytics, Consumer Credit Strategies team providing qualitative and quantitative analytical support to Consumer Credit Borrowing Strategies team on the state side.

GWIM Analytics and Reporting team, will be involved in designing, running and maintaining daily, weekly and monthly dashboards and provide meaningful insights on current business trends. The incumbent will be required to liaise with onshore partners across global locations on a regular basis to understand the requirements, get fresh reporting requirement, and provide clarifications, among other things.

The Consumer Client Protection Organization includes fraud strategies & analytics, fraud detection operations (FDO), and consumer & small business claims operations (C&SBCO) working together to detect risks, prevent fraud and safeguard our customers. FDO protects against fraud & scams while C&SBCO resolves fraud claims and billing disputes for consumer, commercial, and small business accounts.

Fraud detection team reviews potentially fraudulent transactions exceptioned out by the fraud filters and decisions them basis judgmental review for products like New Accounts, Checks, Deposits & Online. The team also provides fraud support through activities like closure fulfillment of deposit accounts & loss allocation as well as specialized fraud work like defect analysis, secondary closure review and hold audit.

C&SBC is responsible for the research and timely resolution of fraud claims , billing disputes & Payment queries  on consumer, commercial and small business credit/debit card account. The key actions involves processing Chargeback to recover money from merchant, accepting or denying merchant response on chargeback processed and various other exception actions like providing provisional credit, Fraud reporting and merchant Credit adjustment.

Skills exposure : Banking industry knowledge/ background would be an added advantage

Knowledge about interfacing models with software applications for enhancing usability

Knowledge of factor models and machine learning will be preferred, Business process skills,

Analytical problem solving, Technical skills (MS Office: Excel & PowerPoint), Communication skills

Requirements

Education: MBA/ PGDM / Maters in Economics / Quantitative Technique & Economics/ Mathematics/ Supply Chain/ Operations/ Statistics/ Data Sciences

Location: Students should be willing to work in any locations namely – Mumbai, Chennai, Gurugram, Gandhinagar (GIFT), Hyderabad as per company requirement