Fraud Analytics and Innovation Lead Analyst - Fraud Strategy

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Summary:

This job is responsible for performing more complex analysis aimed at improving portfolio risk, profitability, performance forecasting, and operational performance for consumer products and related divisions, such as credit cards. Key responsibilities include applying knowledge of multiple business and technical-related topics, independently driving strategic improvements, large-scale projects, and initiatives. Job expectations include working with business counterparts within the line of business and partner organizations (e.g.,. Risk, Product, etc.).

Are you a strategic, analytical thinker with a passion for fighting financial crime? Ready for the chance to drive real change in an organization?  We are searching for a motivated fraud strategy analyst to help drive that transformation within our deposit client identity and onboarding space. The Deposit New Account Fraud Risk Strategies team is keenly focused on supporting product innovation and responsible growth while preventing, detecting and mitigation financial threats against our checking and savings products. This is a highly visible role that will focus on identifying trends and strategy opportunities related to fraudulent applications, subsequent transactional patterns and operational treatment efficiencies.

A successful candidate will be an individual contributor on a team of other analysts responsible for performing strategic analysis to improve portfolio risk, profitability, performance forecasting and operational performance for consumer and small business deposit products. This position requires a rigorous analytical focus on monitoring for shifts in fraud activity, transactional dynamics and effectively communicating trends and opportunities for improvement. Key functions involve developing application and transaction monitoring, identifying business trends based on economic and portfolio conditions and executing/monitoring strategic enhancements.

Sound technical knowledge of SAS / SQL, financial statements, business processes, and fraud subject matter expertise in the areas of KYC, KYB, Identity Theft, First Party Fraud and Synthetic Identities are keys to excelling in this role.

Responsibilities:

• Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance

• Coaches and mentors peers to improve proficiency in a variety of systems and serves as a subject matter expert on multiple business and technical-related topics

• Identifies business trends based on economic and portfolio conditions and communicates findings to senior management

• Supports execution of large scale projects, such as platform conversions or new project integrations, by conducting advanced reporting and drawing analytics based insights

• Responsible for oversight of deposit product application fraud, trend identification and development of mitigation strategies to responsibly manage fraud risk.

• Ensures effective governance and cadence on progress reviews, communication, stakeholder updates

• Guarantees seamless hand off to operations team for new processes

• Provide recommendations on mitigation efforts, ensuring monitors are in place, and will self-create initiatives as needed.

• Collaborate with cross-functional teams to integrate fraud detection measures into existing systems and processes.

• Stay abreast of industry trends, emerging threats, and technological advancements to continuously enhance fraud prevention methodologies.

• Analyze data and conduct investigations to identify patterns, trends, and anomalies indicative of potential fraud.

• Identifying new sources of data (internal or vendor-provided) that can enrich our existing detection processes, be added to our decision systems, and allow for new detection strategies to be developed.  Will require close coordination with partners in Fraud Technology.

• Ensuring proper risk controls are deployed, while adhering to best practices.

• Provide oversight on defect reviews of 3rd party/scam loss cases to identify any gaps in Fraud strategy and/or procedural adjustments.

• Providing fraud requirements, testing, and development of strategies for new project and endeavors

• Design and monitor key fraud metrics and KPIs to evaluate the effectiveness of fraud prevention.

• Monitor Strategy performance and Optimization of existing detection strategies to determine areas where rules can be adjusted to decline fewer false positives and improve the ROI and overall performance of our fraud strategies.

• Identify process improvements and efficiencies via data analysis.

• Partner with claims, policy, strategy, and product teams to deliver data insights and analysis that inform critical decisions and help achieve goals.

Required Qualifications:

• 3+ years of experience in SQL and SAS querying /coding

• 3+ years of experience in fraud prevention and strategic risk mitigation

• Intermediate Excel, PowerPoint and/or Tableau experience

• Demonstrate strong analytical skills

• Strong organizational and written / oral communication skills

• Self-starter capable of generating meaningful work and driving results

• Ability to work in a fast paced, dynamic environment

• Strong strategic thinking skills with a track record of breaking complex problems down and developing clear strategy / action plans

• Proven track record of proactively identifying optimization opportunities for existing processes

• Ability to develop and/or optimize mitigation strategies or manage large fraud programs/initiatives

• Aptitude for working across functional lines and organizational levels to drive results

• Ability to present, lead, support, and influence senior management and business stakeholders

Desired Qualifications:

• BA/BS in Computer Science, Data Science, Statistics, or a related field

• Business analysis / Consulting experience

• Fraud subject matter expertise in these domains: KYC, KYB, Identity Theft, First Party Fraud and Synthetic Identities

• 5+ years of SAS or SQL Coding experience

• 5+ years of experience in fraud prevention and strategic risk mitigation

• Background in Technology, Agile, Systems Integration Testing (SIT), or User Acceptance Testing (UAT)

• Leadership and management skills, including development of teams and individuals

• Experience with multiple banking products such as, Digital Money Movement (Zelle, ACH, Wires) Deposit (DDA, Checks), Cards (Credit and Debit)

Skills:

• Analytical Thinking

• Business Analytics

• Data and Trend Analysis

• Fraud Management

• Problem Solving

• Collaboration

• Innovative Thinking

• Monitoring, Surveillance, and Testing

• Presentation Skills

• Risk Management

• Data Visualization

• Interpret Relevant Laws, Rules, and Regulations

• Issue Management

• Oral Communications

• Written Communications

Shift:

Hours Per Week: