Technical Production and Engineering Manager

Charlotte, North Carolina

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for overseeing the engineering and operational health of video infrastructure used for live events, broadcasts, and media workflows across internal and off-site environments. Key responsibilities include supporting post-production environments and partnering with internal technical teams to ensure enterprise infrastructure is configured and supported for system reliability. Job expectations include expert-level technical planning, real-time response, and continuous alignment to event production and broadcast standards & requirements.

Responsibilities:

• Oversees the architecture and daily operations of broadcast, event spaces, and post-production infrastructure across studios and event spaces
• Ensures high-quality video and audio signal acquisition, routing, and encoding for both live and recorded content
• Manages system readiness and proactively maintain production-critical infrastructure across all supported locations
• Supports installation, configuration, and monitoring of production gear, edit suites, and media delivery workflows
• Collaborates with event leads, engineers, and internal support teams to deliver flawless live event and broadcast experiences
• Leads technical planning and execution for system upgrades, expansions, and continuity-of-service efforts
• Documents configurations, standard operating procedures, and technical guidelines; resolves technical issues and uphold production readiness standards across environments

Required Qualifications:

Minimum 5 years’ experience in live broadcast engineering, master control, or technical operations.
Strong technical knowledge of broadcast audio/video systems (e.g., Ross switchers, Yamaha consoles, Dante networking).
Operational experience with live streaming platforms and encoding technologies.
Working knowledge of IP networking, including routing, protocols, and configuration.
Proficiency in Microsoft Office tools, especially Excel, Visio, and Project.
Experience with collaboration platforms such as Webex, Zoom, and TelePresence in a broadcast context.
Ability to manage multiple projects, prioritise tasks, and communicate effectively across teams.
Willingness to work flexible hours, including occasional early mornings, evenings, or weekends.
Ability to handle confidential and sensitive information with discretion.

Desired Qualifications:

Experience building and maintaining SharePoint sites for collaboration and documentation.
Familiarity with Makito encoders, Kollective peering, and Kaltura KMS.
Knowledge of caption encoders, RTS comms systems, and Autocue prompting.
Exposure to Adobe Creative Suite for media asset management.
Understanding of video-over-IP delivery, video-over-fibre, and DMX lighting configuration.
Experience with server technologies (e.g., Windows Server 2008/2012, SQL Server).
Ability to mentor junior technicians and support onboarding.
Demonstrated ability to drive innovation and propose new technical solutions.
Industry certifications or professional memberships (e.g., SMPTE, AVIXA) are advantageous.

Skills: