Support Services Specialist I

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job code is to be used by associates working in Support Services within the Chief People Organization. A Support Specialist I provides basic, routine tasks and supports day-to-day fulfillment projects of managers and other teams. May be responsible for basic material handling and project fulfillment activities. Duties are repetitive and routine in nature and require simple mathematical and recognition skills. Primary duties include the preparation of mail and fulfillment projects, labeling, packaging, folding, inserting, quality checking, counting, and other miscellaneous basic functions.

Team Overview:

Support Services, part of the Chief People Organization, provides Bank of America businesses with the products or services they need, while providing meaningful, sustainable employment to persons living with disabilities.

Their high quality, competitively priced, offerings include:

Fulfillment

• Manual package assembly

• Customer document print, insert & mail

Graphic arts and printing

• T-shirt and apparel screen printing

Data Entry

• Electronic categorization of consumer documents

• ATM compliance validation

Inventory Management

• Warehouse storage

• Distribution services

As a winner of multiple awards, including the prestigious New Freedom Initiative Award from the U.S. Department of Labor, Support Services represents Bank of America's ongoing commitment to social responsibility, inclusion, and the removal of barriers for people living with disabilities.

Responsibilities:

• Completes quality review processes for fulfillment projects, assisting in completing multi-level tasks

• Identifies errors or customer privacy breaches and escalates to the attention of the manager for correction

• Scans barcodes or enters data into a document tracking system, working accurately and efficiently with attention to detail

• Organizes documents and verifies appropriate, accurate information is provided

• Assists associates to resolve administrative problems

• Maintains a foundational understanding of the team’s business operations and adheres to the bank's and department guidelines policies

Required Qualifications:

• Ability to comprehend instructions and receive feedback

• Ability to read and follow a checklist/picklist

• Ability to sit and remain focused for long periods of time while working on a singular task

• Ability to work well with others, in a team environment, in a professional office setting

• Ability to complete tasks in a time sensitive environment while maintaining accuracy level expected

• Ability to count

• Ability to manage time – arriving to work, and returning from lunch and breaks on time

• Ability to identify and elevate issues to team manager

• Ability to lift at least 25lbs

Desired Qualifications:

• Basic computer navigation

• Attention to detail, with highly accurate data entry

• Ability to scan barcodes into a computer system and navigate through screens appropriately

• Ability to perform routine clerical / administrative duties (that do not typically require independent judgment)

• Ability to ensure printers are filled with paper and refill as necessary

Skills:

• Quality Assurance

• Active Listening

• Attention to Detail

• Collaboration

• Issue Management

• Emotional Intelligence

• Problem Solving

Minimum Education Requirement:

• No min education requirement

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Shift:

Hours Per Week: