Treasury Sales Client Officer Global Commercial Banking - Global Payments Solutions

Job Description:

Job Title: Treasury Sales Client Officer

Corporate Title: Associate

Location: Chester

Company Overview

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Location Overview

Find us in the city of Chester, a destination renowned for its culture, history, and beauty. Working at Bank of America Chester offers a far-reaching global career for a world-renowned organisation, whilst being ideally situated against the backdrop of the rolling North Wales hills and the banks of the serene River Dee.

Global Payments Solutions Group

Bank of America’s Global Payments Solutions (GPS) business is hiring. Our focus on combining cutting-edge technology with innovative solutions, means we consistently deliver exceptional results for our clients.

Do you want to be part of our award-winning team? We are proud to:

• Be a leading provider of treasury and cash management solutions

• Deliver for over 100,000+ clients globally, including over 73% of the Global Fortune 500

• Be at the forefront of delivering treasury solutions across all segments and all industries, from middle-market businesses to the world’s largest corporate and financial institutions

• Provide a personalised service for our clients, backed with high-tech for their liquidity management, payments and receipts, trade and supply chain finance and FX and commercial card services

We want to hear from you if you are:

• A highly-motivated individual

• Has a client-centric focus who can advocate on their behalf

• Can challenge the status quo

• Collaborate with peers as well as having the ability to influence the conversation with diverse points of view

• Innovative with forward-thinking ideas

Overview

The bank is a recognised leader in Global Payments Solutions offering solutions in International Cash & Liquidity Management, Commercial Card, Trade & Supply Chain Finance and Merchant Services.

As a Treasury Sales Client Officer (TSCO) a part of the Global Commercial Banking (GCB) Sales team, you will be responsible for managing and growing treasury revenue and profitability across your own portfolio of current & prospective global companies. Being the primary regional sales contact for clients for inbound business booked in EMEA. The book is a large portfolio of clients across different industry segments. You will partner with global and regional support partners across the enterprise to present customised working capital & treasury solutions that meet client objectives within the confines of bank appetite. 

To be successful in the role, you must maintain an intense client focus & client partnership to deliver treasury expertise, thought leadership and a broad understanding of bank structure and the operational aspects of Global cash management products and services.

Responsibilities

Role activities and responsibilities may include:

• Manage the day-to-day client relationship, developing existing client relationships across the client organisation from treasury, procurement, and account payable (AP) / accounts receivable (AR)

• Drive revenue, solutions per relationship (SPR) and profitability growth by identifying new opportunities and supporting clients with both strategic and tactical needs within the region of coverage

• Proactively inform & advise clients of enhancements/improvements in our capabilities and provide regular market updates

• Ensure complete alignment in client selection and growth strategy with our GCB colleagues

• Act as GCB client Sales liaison with Credit and Risk, Compliance, Product Management, Client Delivery & Servicing, Implementation, and Operations

• Provide client and market feedback to management and other business partners, including for product development and enhancement

• Portfolio strategy and planning, actively engage in account planning exercises

• Understand client objectives for and effectively match bank resources and capabilities against client requirements to develop business opportunities and identify cross-sell opportunities through account analysis & regular client interaction

• Coordinate service reviews in partnership with Servicing and Fulfillment

• Ensure full observance of and adherence to applicable compliance and other regulatory requirements and guidelines

• Manage pipeline from prospect to mandate and close - across all deal stages for originated deals with regular updates

• Manage additional business requests or modifications to existing client structure

• Ensure active engagement of deals in implementation and drive revenue ramp up for new business won “mandate to close”

• Point of contact for KYC approval and support on refresh where required

• Ensure service and fulfilment related requests/queries are directed to the relevant teams accordingly, responding to all client and partner requests in a timely manner, and keeping stakeholders up-to-date on progress

• Secure mandates and monitor revenue on closed deals to ensure revenue realisation

• Revenue and profitability analysis - manage revenue attrition accordingly & prevent revenue leakage

• Maintain pricing for clients (pricing changes, new services) and ensure all products and services are billed accordingly, while managing client escalations and keeping the internal team informed

What we are looking for

• Bachelor’s degree or equivalent work experience within a similar role and environment with demonstrated results

• Ideally Treasury related experience within transactions services or Implementation, Client Service or Product background preferred

• Proven business development and relationship management skills with a client set

• Demonstrated business acumen, with effective interpersonal and communications skills, able to communicate effectively both written and verbally with ability to be concise with attention to accuracy and detail

• Strong interpersonal skills, ability to deal with clients and develop and maintain collaborative working relationships with colleagues/stakeholders and build broad based relationships

• Strong teamwork, collaborative and organisational skills, ability to deal with multiple competing priorities and able to prioritise and work under pressure to meet deadlines

• Well-developed presentational skills to both internal and external clients

• Customer centric approach balancing risk and profitability

• Ability to learn and adapt

• Understanding of critical principles of risk management and compliance

• Hold self and others accountable for results

Skills

• Account Management

• Client Management

• Customer and Client Focus

• Written and Verbal Communication

• Presentation Skills

• Critical Thinking

• Portfolio Analysis

• Problem Solving

• Analytical Thinking

• Influencing Skills

• Negotiation Skills

• Collaboration

Benefits of working at Bank of America

UK

• At Bank of America, we strive to prioritise employees’ health and wellbeing – it’s what makes us a Great Place to Work.

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner.

• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons.

• We offer 26-weeks paid maternity leave, 16-weeks paid paternity leave and inclusive family leave arrangements for working parents and carers including 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum.

• 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum.

• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness, cycle to work etc.

• Access to free counselling through the Employee Assistance Program and virtual GP services through our private health care plan.

• Access to an Employee Assistance Program for confidential support and help for everyday matters.

• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution.

• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

Bank of America

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.