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Transaction Management Ops Analyst | BPRO SBL AND 529 ACCOUNT SERVICING

Chandler, Arizona;
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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.


Responsibilities:

  • Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
  • Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
  • Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
  • Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units

Skills:

  • Attention to Detail
  • Customer and Client Focus
  • Oral Communications
  • Prioritization
  • Problem Solving
  • Account Management
  • Analytical Thinking
  • Coaching
  • Written Communications
  • Mentoring
  • Research
  • Result Orientation

LOB Job Description:

This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.
Upon the receipt of a request from a branch office or other business partners to perform a manual transaction, monitor an account, or activate/update account features the Security Based Loan and 529 Account Servicing team ensures the validity of the request by reviewing documentation and other information provided. Once the request is confirmed in good order the team manages the transaction by making necessary updates to an account, moving assets according to the client's instructions, or providing the necessary approvals to route the request to the next queue for completion. These transaction management activities are performed when a request is received via email, report or queue.

Responsibilities:

  • Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
  • Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
  • Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
  • Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units
Please note if this position is filled in Dallas, TX this position will relocate to Addison TX in July 2026.

Required Skills:

  • Attention to Detail
  • Customer and Client Focus
  • Oral Communications
  • Prioritization
  • Problem Solving
  • Account Management
  • Analytical Thinking
  • Coaching
  • Written Communications
  • Mentoring
  • Research
  • Result Orientation

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

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Full time

JR-25031994

Manages People: No

Travel: No

Age requirement: Must at least be 18 years of age.

Street Address

Primary Location:
2565 W CHANDLER BLVD, AZ, Chandler, 85224
Additional Locations:
901 MAIN ST, Dallas, Texas, United States
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