Software Engineer - Call Recording and Speech Analytics

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for developing and delivering complex requirements to accomplish business goals. Key responsibilities of the job include ensuring that software is developed to meet functional, non-functional and compliance requirements, coding solutions, unit testing, and ensuring the solution can be integrated successfully into the overall application/system with clear, robust, and well-tested interfaces. Job expectations include an awareness of development and testing practices in the industry.

The Engineer is responsible for implementation of call recording and speech analytics solutions for the Bank. This role is also responsible for debugging issues and providing post-production support until any solution delivered is stable and formally transitioned to the L2 and L3 production support teams.

Responsibilities:

• Codes solutions and unit test to deliver a requirement/story per the defined acceptance criteria and compliance requirements

• Utilizes multiple architectural components (across data, application, business) in design and development of client requirements

• Performs Continuous Integration and Continuous Development (CI-CD) activities

• Contributes to story refinement and definition of requirements

• Participates in estimating work necessary to realize a story/requirement through the delivery lifecycle

• Contributes to existing test suites (integration, regression, performance), analyze test reports, identify any test issues/errors, and triage the underlying cause

• Performs spike/proof of concept as necessary to mitigate risk or implement new ideas

• Technical Estimates & Timelines: Based on requirements analysis and high-level design establishes the technical estimate of the work effort that is then passed to Project manager.

• Implementation, Configuration & Testing: Coordinates activities with vendor partners, Completes configuration changes to the system and completes unit testing of the solution implemented.

• Production Support: Supports product until it goes live and then formally provides a hand off to L2 and L3 teams.

Required Qualifications:

• 5+ years significant hands-on technical experience in engineering and implementing call recording and speech analytics solutions

• Quickly adaptable to learn new systems, technologies, and business knowledge

• Satisfactory technical writing skills, ability to create and maintain project and product documentation

• Strong foundation of programming fundamentals

• Understanding of computer networking concepts and SQL

• Strong knowledge of software installation and distribution technologies and methodologies

• Experience with deploying and integrating through formal productive delivery channels, release concepts

• Ability to work independently, taking initiative, displaying self motivation and dedication

• Ability to work in a team environment with a consistent process oriented methodology

• NICE Platform Suite- Call recording and Analytics 

• Understanding/experience with web application communication protocols - SOAP, HTTP, XML etc

Desired Qualifications:

• Knowledge of banking systems & applications

Skills:

• Application Development

• Automation

• Collaboration

• DevOps Practices

• Solution Design

• Agile Practices

• Architecture

• Result Orientation

• Solution Delivery Process

• User Experience Design

• Analytical Thinking

• Data Management

• Risk Management

• Technical Strategy Development

• Test Engineering

Minimum Education Requirement: Bachelor’s degree or equivalent work experience.

Shift:

Hours Per Week: