Solution Engineer Lead - GBS IND

Job Description:

Overview:

Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.

Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.

* BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.

Process Overview:

The CSWT team leads the development of the next generation of integrated technology solutions for the company’s consumer and wealth management client-facing channels. Manages the Bank’s award-winning websites and e-Commerce initiatives. Responsible for the technology that drives key client-facing platforms and channels across Retail, Preferred, and GWIM including our Digital, Online, Mobile, Contact Center and Voice, Payments and Commerce, Fraud, Financial Center and Architecture Technologies.

The CSWT team is responsible for all Retail, Preferred and Global Wealth & Investment Management (GWIM) business aligned infrastructure and end-to-end production services. This includes direct responsibility for production support, problem and incident management, operational change, as well as service and program delivery. Also supporting vertical functions (Release, Deployment & Environment Management, Application Integration & Engineering, Application Integration & Engineering, Performance & Capacity Management, and Operational Excellence) to deepen concentration stability and innovation.

Job Description

Provide Solutions Engineering as a subject matter expertise for the client's Application Delivery Network (ADN). Specific focus for this engineering position is Application Data Controller (ADC) for the delivery of application load balancing solutions including F5 LTM, F5 GTM and Authoritative DNS serviced. He/she will work with stakeholders on a daily basis to provide design and build activities, manage and resolve incidents.

Responsibilities

Provide L3 support to F5 LTM/GTMs/EMS, DNS and Application Integration Controller (AIC). Provide Solutions Engineering as a subject matter expertise for the client's Application Delivery Network (ADN) End to end support on AIC tool. L3 support for prod and non-prod WLM environment. End to end support on config migration to keep prod and LLEs configuration consistent. Architecture and High Level design guidance for all ecommerce/CBT projects.

Requirements:

Experience Range: 10-16 years

Work Timings: 11:30 -20:30/12:30-21:30

Job location: Chennai/Hyderabad

Required Skills

• Load Balancers - F5 LTM/GTMs In depth knowledge of ADC F5 LTM and GTM hardware platforms including engineering design and deployment implementation guidelines.
• In depth knowledge on TCP/IP Protocols.
• AppviewX

Desired Skills

• Functional understanding of diverse set of networked applications requiring application traffic management solutions, including HTTP, HTTPS, SSH, FTP, DNS, NTP, ANYCAST services, and others.
• DMZ Network infrastructure knowledge including topology, security policies, firewalls and the L2/L3 switch and router infrastructure is required.
• In depth engineering experience in traffic management solutions, including the design, low level engineering, and delivery of new hardware systems as well as application load balancing solutions for client applications across the pre-provisioned ADC infrastructure.
• Rotating On Call support for pages related to Production issues
• Incident and Change Management Support
• DNS management
• Expertise in Shell scripting and Perl scripting.