Sr Business Control Specialist

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

Provide analytical business control and horizontal process oversight in execution of internal control disciplines and operational excellence for NFRR, Tax, Credit Reporting and Remediation (NTCR) Operations business areas.  Key responsibilities include the following:
• Builds strong relationships with Business Partners across LOBs. Has in-depth understanding of the business unit's operations processes and implications on other groups within the operations function and other divisions within the company. Knowledge acquired through increasingly responsible operations analysis work.
• Support the consistent and timely implementation of the Global Recovery and Resolution Planning (“GRRP”), Enterprise Service Framework and Taxonomy (ESFT) and Enterprise Inter-affiliate Services (EIS) Programs, Policies and Standards within NTCR
• Lead team efforts to coordinate complex regulatory deliverables, including plan documents, data templates, meeting materials, and responses to internal/external audit or regulatory requests
• Collaborates with stakeholders to ensure business continuity, crisis management and/or disaster recovery plans adhere to policies, standards and/or procedures
• Identify, monitor, and escalate horizontal gaps/emerging risks, potential impacts and relationships across LOB and Business Control from process performance and independent testing
The successful candidate must have experience in process management and have strong analytical skills, along with excellent communication, interpersonal skills, and PowerPoint and Excel skills.

Responsibilities:

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
• Performs QA activities including executing on controls, managing cases, and reporting results
• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting

Required Skills:

• 2-3 years of process design, process management or business control experience
• Analytical and critical thinking abilities
• Ability to influence organizational leaders, business partners, and key executives and drive decisions across multiple lines of business
• Excellent process management and interpersonal skills; strong attention to detail and accuracy
• Strong presentation skills with ability to lead telephone meetings, develop and convey a point of view
• Strong organizational skills and must have desire and ability to learn new technology tools and applications
• Knowledge of risk management/risk framework; ability to identify, escalate, and debate risk
• Excellent oral and written communication skills
• Professionalism, dependability, integrity and trustworthiness combined with a cooperative attitude
• Highly motivated self-starter with ability to multitask and manage multiple priorities and meet aggressive deadlines
• Proficient in Microsoft Office applications, including intermediate Excel, Outlook, Skype, and WebEx

Desired Skills:

• Bachelor's degree in related field or equivalent experience
• Prior experience with audit or compliance
• Intermediate Excel skills (vlookups and pivot tables)
• Intermediate PowerPoint and SharePoint skills

Skills:

• Controls Management
• Issue Management
• Monitoring, Surveillance, and Testing
• Quality Assurance
• Risk Management
• Analytical Thinking
• Attention to Detail
• Critical Thinking
• Problem Solving
• Written Communications
• Decision Making
• Innovative Thinking
• Prioritization
• Recording/Organizing Information
• Research

Shift:

Hours Per Week: