Credit Services Rep II - Dealer Financial Services - Charlotte, NC

Customer service representative responsible for a dedicated portfolio of Dealer Financial Services facilities.

• Process, analyze and evaluate daily client activity, monitor the receipt of client reports, review the content for irregularities and/or discrepancies and follow up with the client and Loan Officer.
• Reconcile client Accounts Receivable agings, perform ineligible calculations for Accounts Receivable and Inventory collateral accurately, timely and in compliance with Loan Servicing Standards.
• Process loan and collateral transactions
• Reconcile Dealer Financial Services information with detail
• Reconcile interest and fees with maturity and due dates
• Prepare/verify participation principal, interest and fee settlements
• Perform assigned functions/tasks within the team

Enterprise Role Overview:

Less experienced than the Credit Services Representative III. Handles moderately complex customer problems and issues for assigned accounts. Requires a minimum amount of day-to-day supervision. Is able to handle detailed instructions under pressure and a relatively high volume of credits. Has a well-developed expertise/knowledge, but not yet considered to be the "expert" for the assigned area. Has a good working knowledge of the various credit-related products and a good understanding of loan/credit documentation. Takes initiative to work through issues. Is able to perform well in a cross-functional team environment. Typically requires at least 4 to 6 years of experience.

Required Skills: (Must have these skills to be minimally qualified)

• 2+ years' of data entry experience in a fast paced environment
• Proficiency with keyboard skills; inputting dollar amounts etc.
• Customer Focus
• Analytical, Conceptual Thinking
• Information Seeking (goes beyond questions that are routine or required in the job)
• Ability to identify and escalate risk
• Accountable, Takes Ownership
• Highly Accurate
• Quick learner with aptitude and ability to adjust to a dynamic technological environment
• Excellent Communicator both oral and written
• Excellent Organization
• Excellent Time Management
• Working knowledge of Microsoft Office

Desired Skills:

• Dealer Financial Services experience
• Commercial credit fulfillment, servicing, operations or lending experience
• Four (4) year College Degree (college level accounting courses) or 3 to 4 years related experience, or equivalent.

Other Qualifications:

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
• Excels in working among diverse viewpoints to determine the best path forward.
• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner.
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.