Senior Operations Analyst

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description: Responsible for the day-to-day resolution of complex operational accounting functions / issues including in depth analysis. The incumbent will take appropriate action based on process characteristics of extremely complex issues related to all operational accounting functions. Must be considered a subject matter expert in operational accounting policies and routines. Complex decisions are made based on analytical research and judgment. Requires extensive experience and must follow established procedures & guidelines while utilizing multiple systems & tools. Handles escalated situations that were unable to be resolved by the Accounting Specialist. Provides coaching and training to other associates. Ensures compliance with Federal and Bank Regulations. Excellent communication and follow up skills required. To appropriately investigate and decision issues, incumbent will interact with multiple business partners. Communication includes process education, operational accounting education, setting appropriate expectations or skillfully defusing the situation.

Responsibilities:

This Senior Operations Analyst is in ATM Exceptions. Analysts are responsible for the analysis of ATMs serviced by vendors and financial center employees. Analysts resolve out of balances that have occurred for various reasons by communicating with Transportation Services, Financial Center personnel and Vendors daily to gain resolution to various types of exceptions. Exceptions are resolved by either adjusting customer DDAs and/or internal general ledgers to offset exceptions related to ATM transactions.

• Leads implementation for products, services, and operational solutions

• Manages the design, documentation, implementation, and monitoring of new products and services

• Consults on procedural, technical, and operational changes

• Advances business products knowledge within operations environment

• Fosters relationships with partners and teammates

• Inspects data to identify issues and trends

• Presents reporting on key performance and implementation status

Required Skills:

• Must have Cash Exception Platform reconciliation (Deposits) AND/OR Recon Plus Frontier reconciliation (Dispense) work experience in the industry.

• Must have Accounting / Operations work experience.  

• Must have experience with general ledger. 

• Thorough understanding of debits and credits. 

• Exhibit excellent verbal, written communication and interpersonal skills

• Demonstrate the ability to multi-task, strong attention to detail, proficient with numbers and effective organizational skills

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions, be a continuous learner

• Excels in working among diverse viewpoints to determine best practice to understand future business needs

• Self-motivated and results oriented

Desired Skills:

• The ability to coach and train on all levels

• Strong technical and analytical skills 

• Operational accounting experience along with working knowledge of processes to include applicable policies and regulations

Shift:

Hours Per Week: