Senior Operations Manager

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

 Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

Enterprise Transaction Services at GBS constitutes of Check Operations and Cash & Transportation Services. The Teams are responsible for Research, Resolution and Reconcilement of Exceptions arising out of transactions made by customers at Financial Centers and ATMs i.e., Deposits & Withdrawals of both Cash & Checks. Employees are required to adhere to various Regulations not limiting to Reg CC, Reg Z, Reg E, Unclaimed Property, Global Financial Crimes & Compliance etc. Additionally, provide services like stop payments & Updating details for Escheatment of Official Checks and Notifying Financial Centers on Inactive Cash Boxes.

Job Description*

Deliver seamless performance across all Business Metrics and Key Performance Indicators

Develop and retain key talent while strengthening overall employee engagement

Identify future client needs and skill set and develop people strategy for the function

Encourage ideation and partner with business for simplifying and modernizing our businesses

Partner strongly across key Global projects such as Digital Transformation program

Exercising judgment and influencing business leaders / peers to ensure delivery on all key business outcomes Proactive approach to identifying, escalating and debating new/emerging risks

Assessing operational risks that the business is exposed to, evaluating and testing controls to prevent, eliminate or mitigate the identified risks, and validating risk measures to monitor risk levels

Executing Operational Risk management processes, tools, policies and procedures

Exercising judgment and influencing business leaders / peers to ensure adherence to operational risk programs; balancing business strategy with appropriate risk/reward trade-off and adequate risk controls

Partnering with BCMR, Audit, Compliance and other control groups as appropriate to ensure oversight and governance standards and requirements, both internal and external, are understood and embedded in processes and functions

Responsibilities*

Operation Management & Process Excellence

Demonstrates intellectual curiosity and a thirst for operational excellence

Strong attention to detail; exercise strong quality control over own work

Ability to manage change, balance team members, multiple needs, requests and priorities

Know how to use data/reports to drive tactical improvement and/or to communicate the business story

Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

Commitment to challenging the status quo and promoting positive change

Believes in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world

Requirements*

Education*

Graduate in any stream

Certifications If Any(Six Sigma Green Belt / Capstone / Process Excellence Certifications)

Experience Range*

 15+ years of experience

 Foundational skills*

Thorough knowledge of financial industry products and services, general banking policies and regulations applicable to banking

Demonstrated people management and analytical skills

Understanding of process flow and SLA metric reporting

Strong communication skills including the ability to simplify complex concepts, create executive level presentations, and ensure FLU understand areas of underperformance

Able to manage undedicated resources and FLU partnerships effectively

Strong Critical Thinking

Business Operations Management

Customer Service Management

Performance Management

Process Performance Measurement

Talent Development

Account Management

Client Management

Leadership Development

Process Management

Relationship Building

Work Timings*

1:30pm to 10:30pm(Flexible shifts)|  Weekend Off(Sat & Sun)

Job Location*

Hyderabad