Production Services Lead

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Position Summary:

This is an excellent opportunity to be a key individual contributor, responsible for supporting information security technologies across Microsoft and Linux platforms. Just as important as your technical experience will be your ability to connect and work with people. A positive team atmosphere is very important to us so we are looking for people who can collaborate well. The role involves interaction with Business stakeholders as well as other technical teams globally across the company, so we are looking for excellent relationship building and communication skills.

Primary Responsibilities:

Act as a subject matter expert, providing support and leading the technical triage for problems with applications within the live production environment, contributing to stability and availability, and maintaining a high degree of customer service.

Running operations, including, but not limited to, SQL/Data analysis, log analysis, application and operating system troubleshooting, software deployment, patch management oversight, Quality Analysis for standard processes.

Incident, Problem and Change Management duties, including ownership and progression of internal and external faults and technical issues. Own and manage failures within systems through to resolution of the issue, whilst controlling and minimizing impact to business areas.

Work with Application Managers and Project/Development teams, shadowing projects and enhancements, to ensure minimal impact to the production environments.

Required Qualifications:

• 10+ years of relevant work experience
• Highly proficient with Windows systems
• Highly proficient with Linux systems
• Highly proficient with Database Technologies – Oracle, SQL Server, MySQL
• Experience of tech tools, e.g. Splunk, Horizon, Ansible Tower, BladeLogic
• Experience of Information Security applications
• Experience of monitoring technologies
• An appreciation of network technologies
• Data Loss Prevention experience either Administrator or Analyst
• Strong analytical skills/problem solving/conceptual thinking
• Demonstration of a professional, team oriented approach coupled with strong self-motivation and personal initiative
• Be flexible, responsive, enthusiastic, have ability to work alone and as part of a team and to foster positive relationships

Desired Qualifications:

• Exhibits strong drive for results and success
• Persists in the face of significant difficulties, does not give up easily
• Basic understanding of Cloudera Hadoop would be beneficial

Skills:

• Adaptability
• Analytical Thinking
• Production Support
• Collaboration
• Result Orientation
• Solution Delivery Process
• Solution Design
• DevOps Practices
• Innovative Thinking

Shift:

Hours Per Week: