Team Leader

Job Description:

Job Description*

(Provide a high level overview of the role and scope of responsibilities)

• Daily Processing of Knowledge of Corporate Actions/equity dividend events in an accurate, timely and consistent manner, in accordance with departmental procedures and to the agreed service levels.
• Resolution of any processing issues and liaison with other areas of Bank of America Merrill Lynch including Settlements, Trading Desk Support, Client Service Representatives, Finance & Middle Office, Technology, Product Data Support, Client On boarding Services and global Asset Services Departments.  The job involves a high degree of daily communication and interaction with internal counter-parties, external custodians/agent banks and external clients.
• Daily reconciliation of control, suspense and bank accounts and daily resolution of reconciling items.
• Maintenance of customer service levels through speedy resolution of queries raised by Prime Brokerage clients
• Daily allocation of client money.
• Compliance with all relevant Regulatory and BofAML Control Standards and policy requirements.
• To identify changes to processes and procedures that will improve control, efficiency, reduce risk and/or improve client services.
• Participation in user acceptance testing programs new business projects.

• Act as first point of escalation for Client Service Representatives, onshore management and offshore management.
• Team & Process Performance on Data.
• Reviewing common workbasket and workflow management.
• Ensuring timely resolutions of Queries/clarifications.
• Managing Team & K performance stats.
• Review of Errors to identify process and or training issues and address accordingly.
• Review of Reports and Metrics spreadsheet to identify gaps and address accordingly.
• Review of Escalations and Expedites for due diligence by associates.
• Process Escalations in accordance to documented process and follow through to closure.
• Attendance at daily Escalation meeting and follow-up with associates thereafter.
• Manage associates to timely closing of Request.
• Train associates on process and procedures and provide ongoing support.
• Work process and procedure gaps with LOB to closure.

Responsibilities*

• Strong work management skills and experience as SME
• Excellent Knowledge of financial and capital markets (equity).
• Working Knowledge of General Accounting (journal entries, debits/credits, color of entries and treatment in books etc.).
• Demonstrates sense of urgency for meeting Service Level Agreements; earns business partner loyalty through accuracy, efficiency and courtesy.
• Fair Analytical skills & eye for detail
• Demonstrated ability to quickly learn new processes and tools and incorporate to work environment.
• Must have excellent customer service skills.
• Proficient skills in English language (speaking, writing and comprehension).
• Time and organizational management.
• Demonstrates good judgment to determine and manage business partner expedites and escalations.
• Ability to clearly articulate and communicate issues to internal and external.
• Ability to multitask effectively.
• Proficient in MS Office.
• Knowledge of 6 sigma/quality tools