Senior Business Control Specialist - Credit Operations LATAM

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

Responsibilities:

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
• Performs QA activities including executing on controls, managing cases, and reporting results
• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting

Skills:

• Controls Management
• Issue Management
• Monitoring, Surveillance, and Testing
• Quality Assurance
• Risk Management
• Analytical Thinking
• Attention to Detail
• Critical Thinking
• Problem Solving
• Written Communications
• Decision Making
• Innovative Thinking
• Prioritization
• Recording/Organizing Information
• Research

Line of Business Job Description:

The candidate will support the Global Credit, AML and Onboarding Operations team. This role requires a strong operational risk and compliance background, and understanding of GBAM products. Acts as an ambassador of the risk culture. Incumbents typically have a minimum of 3 years of quality assurance, compliance, audit, and/or business controls experience.

The candidate will collaborate with existing team members and parallel organizations to evaluate existing technology and design future enhancements. Main objectives of the team are to promote a strong Risk Culture, establish sound risk management processes to effectively identify, measure, monitor, and control risk, and ensure we have proper Risk Governance in place to communicate, escalate, and debate risks.

Responsibilities may include:

• Perform root cause analysis of operational events and challenge control weaknesses and breakdowns to properly assess risk disposition
• Perform trend analysis and horizontal impact assessments to determine themes and identify emerging risks
• Support LOB through routine exams with regulators and internal audit
• Implement process control improvements and leverage BAC Risk Framework to effectively manage LOB risk
• Demonstrate strong collaboration, influencing, and relationship management skills to bridge key stakeholders across Audit, Risk, GCOR and LOB SMEs
• Support Audit, Exam and/or Testing processes, ensure proper governance and protocol is followed; assist with preliminary research and response tracking
• Provide solutions to help with implementation of process improvements or remediation plans to drive efficiencies and demonstrate sustainability
• Coordinate and partner across other support teams and stakeholders to ensure end-to-end process engagement and timely resolution of issues
• Be proactive in risk identification and mitigation through activity monitoring processes

Required Skills:

• Working knowledge of Risk, Quality Control/Assurance Framework
• Excellent written and verbal communication skills – ability to tailor messaging to senior management
• Able to understand, analyze, and explain complex workflows
• Self-Starter who can work independently with little guidance or direction
• Ability to meet tight deadlines while working in a flexible environment
• Attention to laws, rules & regulations and working knowledge of regional regulations
• High technical expertise in MS Office platforms
• Project Management skills and ability to manage various project timelines with multiple competing priorities
• Strong verbal and written communication skills as well as interpersonal skills
• Ability to read and understand complex matters, anticipate risks, and summarize key information
• Critical thinking skills to assess data, artifacts and new or unfamiliar business concepts to draw conclusions that are not readily apparent
• Strong research and analytical skills and attention to detail but in context with broader business landscape
• Ability to prioritize effectively, a self-starter, organized, capable of performing work independently with minimal direction.
• Ability to interact with people in all levels of the organization and ability to organize data for executive level reporting
• Fluency in English/Spanish or English/Portuguese
• Strong presentation skills and the ability to present key messages, effective recommendations, and information in a clear, concise, insightful and influential way