Monitoring and Triage Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This job is responsible for the Global Information Security Fusion Center leading and guiding a rapid, globally coordinated, and managed response for a team of analysts responsible for initial analysis, monitoring, and escalation of security events that may impact the confidentiality, integrity, and availability of the bank’s information and information systems.

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Diversity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Required Qualifications:

• 5+ year leadership experience, preferably in Cybersecurity
• Commitment to challenging the status quo and promoting positive change
• A disciplined thinker and capable of working across organizational boundaries in a very demanding, high output environment.
• A flexible, ‘hands-on’ ‘can do’ attitude
• Knowledge of relevant GIS Controls, Policies and Standards
• Strong attention to detail and problem solving skills
• Strong collaboration and influencing skills
• Highly motivated to succeed in a fast-paced environment 
• Ability to develop team members to maximize their potential
• Effective planning, time management and organizational skills
• Excels in working among diverse viewpoints to determine the best path forward
• A team player who must be able to work under pressure, juggle multiple priorities, using initiative to meet deadlines without close supervision

Desired Qualifications:

• Understanding of the eight lines of business
• Excels in working among diverse viewpoints to determine the best path forward
• Manages the risk reward trade off; follows the proper risk routines to get the right outcomes for the business.
• Communicates with impact; communicates effectively (both in writing and when speaking) using clear, concise and simple language
• Demonstrates a commitment for continuous learning; challenges the status quo and is passionate and capable of driving change across the organization
• Is intellectually curious; constantly seeks to learn and advance his/her knowledge
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving threat landscape
• Monitor work flow and team progress, provide feedback to manager/team 
• Monitor escalations received from Lines of business and response in timely manger
• Coordinate with other sites/regions to ensure daily analyst goals are met
• Provide training to new hires and up skill training to existing associates
• Ensure existing training is updated appropriate to adjust for changes in environment over time
• Working on some weekends and bank holidays as part of a 5-day week shift pattern.

Skills:

• Business Operations Management
• Performance Management
• Process Performance Measurement
• Talent Development
• Leadership Development
• Process Management
• Relationship Building
• Hiring and Onboarding
• Policies, Procedures, and Guidelines Management
• Process Design
• Risk Management
• Workforce Analytics

Shift:

Hours Per Week: