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Vendor Relationship Manager

Charlotte, North Carolina;

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

The vendor relationship management role is a central point of contact and liaises between critical 3rd party vendors and the Bank’s Merchant Services line of business and control functions. This role will coordinate and manage key routines, track outstanding vendor deliverables, manage and track issues and escalations, as well as support contract development/negotiations and  execution of third party management requirements.

Required Skills:

  • Highly organized and detailed oriented

  • Highly skilled with Microsoft office suite (Excel, Word, PowerPoint, Visio)

  • Clear, concise communicator

  • Has a bias for action and driving results

  • Ability to work independently and collaboratively at all levels within the organization

  • Ability to collaborate and lead cross functional work efforts in a highly matrixed environment

  • Acts with courage and conviction

  • 1-2 years experience in the merchant acquiring industry or equivalent experience

Desired Skills

  • 1-2 years experience of vendor relationship/third party risk management.

  • Proficient with Bank of America procurement applications

Minimum Education Requirement: Null


1st shift (United States of America)

Hours Per Week: 


Learn more about this role

Full time


Manages People: No

Travel: Yes, 20% of the time

New York pay and benefits information

New York pay range:

$98,000 - $152,700 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.


This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.