Operations Analyst - Payment Services - Global Treasury and Merchant Estate Operations

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for handling day-to-day Operations processes and working towards deadlines. Key responsibilities include completing all workflows, providing guidance to other team members, assisting internal business partners, and providing functional expertise. Job expectations include performing routine and various item processing functions under moderate supervision within a process that has built-in checks and balances.

Responsibilities:

• Support daily payment transactions processing (Both Foreign and Local Currencies).
• Prepare and review external and internal reports on a daily or monthly basis.
• Respond to inquiries from customers, relationship managers, and other branches.
• Work closely with Business Partners to ensure delivery of quality & proactive services.
• Perform all duties as assigned by the Department Head.

Skills:

• University or College graduate. Experience in local or foreign banking. 
• Good command of spoken and written English and Chinese.
• Knowledgeable in local regulations related to payments documentation.
• Good knowledge in SWIFT, MT103, MT202, MT199, MT9XX……
• A proactive learner and self-starter, taking initiative in all job-related aspects.
• Good skills in communication, time management & problem solving.
• Business related licenses.